Business Analyst - business operationsIbm

Introduction
Are you looking for a career that will allow you to use your unique blend of business acumen and tech savvy? Business Analysts at IBM are subject matter experts that build the bridge between our business and our clients, immersing themselves into the market to understand problems and find innovative solutions. Be ready to navigate the complex relationships that make the business world run and find the actionable insights that result in great business decisions.
Your Role and Responsibilities
WFM Reporting Lead (Client, Dashboard 2.0)
Responsible for people and performance management within their teams
Management Information Reporting - Actual performance results against targets at daily, weekly, monthly and quarterly intervals
Report performance results to IBM stakeholders and Client
Communicate with client to identify capacity plan issues and call volume forecasts
Central point of contact for a financial reporting - WFM Tool implementation and integration to support achievement of SLA targets
Guide WFM team in processing and presentation of reports
Analyzes data and provides business insight to operations and client for continuous improvement
Creates global reports for use of multiple stakeholders within IBM and client
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Required Technical and Professional Expertise
At least 5 years WFM forecast and scheduling experience
WFM reporrting expeirence is required.
Proficiency with WFM technology, especially computers, software applications, and phone systems. Exceptional verbal and written communication skills.
Excellent problem solving, leadership, and customer service skills.
Analytical, efficient, and thorough.
Ability to provide business insignts using data.
Above average Excel skills.
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Ability to manage multiple stakeholders and client. Business acumen, project management
Preferred Technical and Professional Expertise
N/A
IBM

Quezon City, Metro Manila
Permanent
Full-time