broker Support specialistESC Corporation

Broker Support Specialist
Australian Mortgage Broking FirmAbout the Role
We are seeking an experienced Broker Support Specialist to join our Australian mortgage support team.
The role involves managing the end-to-end loan application process, ensuring accuracy, compliance, and timely communication with lenders and clients. You will work closely with an entrepreneurial mortgage broking team, providing proactive and reliable support.
Key ResponsibilitiesLoan Application Management
Review and verify all loan applications for completeness and accuracy.
Check applicant details (income, employment, ID, etc.) and identify missing or inconsistent information.
Prepare compliant applications for lender submission.
Credit and Compliance
Assist in assessing creditworthiness, using serviceability calculators and reviewing credit reports and valuations.
Ensure compliance with NCCP, Privacy, AML/KYC, and Responsible Lending obligations.
Communication and Coordination
Liaise with brokers, applicants, and lenders to resolve issues or obtain additional information.
Track progress with lenders and follow up to maintain SLAs.
Provide clear status updates to brokers and clients.
Customer Support
Guide applicants on document requirements and credit processes.
Deliver prompt and professional responses to all queries.
Support the client's brokers and wider team with administrative and process needs.
Qualifications and Experience
Minimum 3 years' experience in the Australian mortgage industry.
Strong understanding of loan processes, serviceability, and credit assessment.
Familiarity with compliance frameworks (NCCP, Privacy, AML/KYC, BID).
Excellent attention to detail and communication skills.
Experience with low doc, SMSF, or commercial loans is an advantage.
What We Offer
Competitive salary up to ₱50,000/month (depending on experience).
Allowances up to ₱4,000/month.
Supportive team environment
Day shift, Monday-Friday
Full time onsite (Robinsons Equitable Tower, ADB Avenue, Ortigas)
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ESC Corporation

Pasig City, Metro Manila
Permanent
Full-time