branch Quality Assurance OfficerSecurity Bank

About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Branch Quality Assurance Officer, you will be responsible in monitoring and ensuring that branches and BBOG Support units are compliant with the bank's established policies and procedures, internal controls and other regulatory agencies. You will report/Investigate any internal and external frauds and major operational lapses to proper channels for immediate action. You will coach, train, and mentor branches to develop/enhance their technical skills and competence to effectively discharge their duties.
How you'll contribute
Conducts technical interview with new applicants applying for operations function in the Branch using the competency based approach and other tools like technical interview guide to determine if candidate is fit for the position he or she is applying
Coach, trains, mentor and guides Branch personnel during Branch visits To enhance their technical skills competency risk appreciation on their different functions
Conducts Branch personnel Both formal and informal trainings to develop/enhance their technical skills and competence to effectively discharge their duties.
Suggest improvements/innovations on existing policies and procedures in collaboration with concerned Units to achieve a better customer experience for both internal and external customers
Assess and evaluate proposed employee movements thru observation, cross referencing of employees previous output, interview to determine if he is capable of handling the function and recommend interventions to address gaps needing improvement
Acts as liaison officer with concerned units elevating suggestions and request/issues raised by other Units/Branches to improve better operational processes and resolve issues raised
Endorses Branch-initiated CCTV requests in e-source To resolve issues such as overages, shortages/ operational lapses and
Conducts Branch Evaluation on Risk Management for Branches and/or Operations Evaluation on Risk Management for BBOG Support on all his/her assigned branches/BBOG units regardless of risk classification using the standard working template To review and assess compliance to regulatory rules and regulations of the assigned Branches/BBOG units
Reviews various documents in relation to account opening of Branches via cross-referencing of other documents, information thru government agencies and or existing internal watchlist system of the Bank to ensure that the Bank is complying with Know Your Customer Policy and AMLA Rules and Regulations
Conducts compliance review of exceptions noted in the BERM reports thru random checking to ensure that previous issues had been addressed.
Reviews and validates supporting documents obtained by branches from clients to ensure that inward remittances are above board and within the acceptable parameters of AMLA Rules and Regulations
Verifies and validates significant movements of transactions via reports such as Falcon report and reports from other Units like CCO to ensure that client's transactions commensurate with the declared source of wealth and nature of business to comply with AMLA rules and regulations
Acts as Auxiliary Officer of Compliance Group through Branch Evaluation on Risk Management (BERM), Internal Reports to ensure compliance of Branches to AMLA Rules and Regulations and Other External Regulators
Mentor Branch personnel of newly opened branches thru discussion of Bank's policies on internal control, procedures on account opening and other related processes such as AMLA related issues as embodied in the prepared checklist. To supplement learnings from training and increase their level of competency.
Conducts thorough branch review and due diligence of Branch identified for rationalization/closure thru review of selected processes prior to rationalization/closure To ensure that branch processes are in order
Conducts surprise visits and surprise visit compliance thru spot checking of cash ,other items such as check deposit taking, handling of items held for safekeeping and collaterals and other processes To ensure branch compliance to Bank's standard operations procedures
Monitors watchlisted accounts and exceptions reports thru checking of general ledger accounts forwarded by Financial Controllership Division, BBOG- Customer Data Verification, BBOG - Document Verification Unit and other Bank Units/Departments To address the noted exceptions and issues wherein cause is identified and rectified to avoid recurrence.
What we're looking for
Graduate of Bachelor's Degree in the field of Business Studies/Administration/Management, Commerce, and Finance/Accountancy/Banking
With at least 3 years of relevant experience
Knowledge in Branch banking operations including risk appreciation on account opening, cash management including ATM, DPU services. Basic knowledge on AMLA Rules and Regulations.
Efficient report-making/writing skill would be an advantage.
Ability to multi-task and work with minimum supervision . Ability to communicate effectively with the Branch personnel as well as with other units of the organization. Attention to details is important
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Security Bank

Makati City, Metro Manila
Permanent
Full-time