BPO Sales AdvisorMagellan Solutions Outsourcing, Inc.

Posted on 29 September 2020
JOB DESCRIPTION:

Delivery of training requirements mostly for outbound sales campaigns
Conduct sales coaching and motivational training for trainees who have gone live on the floor
Work closely with Operations and QA to identify training opportunities and performance improvement strategies
Run in-depth analysis (e.g. TNA, RCA, leads analysis, scripting and verbiage, etc.) to identify challenges and issues more specifically and chalk out more targeted action plans
Create, develop and deliver modules based on a specific need arising from escalations, QA findings or operational request
Share and communicate expertise on the requirements of a campaign from a training perspective during the pre-launch stages
Requirements
JOB QUALIFICATIONS:
Must be a college graduate of any degree or specialization
At least two years' experience in a sales coach capacity or trainer role in the BPO industry handling outbound sales campaigns
At least two years' experience as an inbound/outbound sales agent
Good interpersonal & people management skills
Highly driven, persuasive and assertive
COMPETENCIES NEEDED:

Excellent oral and written communication skills
Knowledgeable in adult learning principles and learning outcomes, TNA, RCA, ADDIE and facilitation
Excellent training delivery and facilitation skills
Excellent sales coaching skills
Ability to do a holistic analysis of several components affecting performance
Results focused initiative to achieve required results. Methodical, accurate with attention to detail
Must be quick in building new scripts and testing them out
Good working knowledge of computers i.e. MS-Office, Operating Systems, internet services & online tools
An excellent team player with the ability to positively contribute to the overall team performance
Must have at least 2 solid years' background in sales
Knowledge in sales coaching is a must
Knowledge in data analysis is a huge advantage
Flexibility to work at any given shift
Flexibility to work at any given location
Skills / Software
CoachingWritten communicationSales TrainingExcellent Communication SkillsPeople ManagementLeadership Development
Working Location
PB Mezzanine Summit One Tower, 530 Shaw Blvd, Mandaluyong, 1552 Metro Manila, Philippines
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Job Description
Bossjob

Mandaluyong City, Metro Manila
₱25,000-30,000 per month
Permanent
Full-time