bpo director for Operations - clark, pampanga - 250kWeSource Management Consultancy Firm

Job Description
We are looking for a BPO Operations Director:
Work Location: Clark (On-site)
Salary: up to 250k
Schedule: Monday-Friday
As a Business Director, He/She will oversee day-to-day operations to achieve optimal results on efficiency metrics. He/She is also expected to:
Key Responsibilities
Work with Program and Cross-Functional Leads to achieve Platinum Standard/Operational Excellence
Work with Business Development, Sales and Management Teams to explore business growth
Support the Recruitment team to ensure hiring is completed on time for both Consultant and support roles as needed
Participate in the New Hire Orientation to welcome new employees to the programs
Support the Training Lead to ensure all required Consultant training is effectively completed on time with optimal results
Work with the Quality and Program Leads to ensure that regular quality monitoring, coaching and performance intervention that develop, motivate and guide teams are implemented to attain successful outcomes and business objectives
Implement a regular Reward and Recognition mechanism for the program/s
Work with HR and Program Leads to ensure that corrective actions are followed through as needed
Lead activities in support of employee satisfaction survey results and other sources of employee feedback
Work with the Talent Development team to ensure all required developmental training for supervisors are effectively planned and completed on time
Work with HR, Program and Cross-functional leads in identifying and developing a succession plan for all critical positions in the site
Work with the Site Lead for BCP in planning, testing and activation
Lead efforts to uphold compliance in all organizational standard procedures and policies (i.e. InfoSec, Physical Security, Visitor Processing, operational processes, business reviews, etc.) and
Lead efforts to uphold compliance in all contractual and regulatory requirements (i.e. client SOW, government requirements, etc.).
Required Skills/Education:
Earned a Bachelors degree in any field
Post Graduate degree and certification preferred
At least 10 years of BPO experience (inclusive of 2 years in an operations director capacity)
Strong Financial Business/P&L Management skills
Strong background in client relationship and operations management
Should have US Banking and Financial Services background specific to Customer care & Collections