BPO Call Center ManagerNTT Data
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 27/10/2020
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Req ID: 101049
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Call Center Manager to join our team in National Capital Region, Quezon (PH-QUE), Philippines (PH).
Required Skills for this role include:
3+ years of call center management experience that includes a staff of 2+ direct reports and indirect staff of 50+ that handled 1000+ inbounds calls/week
3+ years of experience where you were responsible for setting standards and goals that met or exceeded company and client Service Level Agreements (SLAs).
3+ years of experience in a leadership role where you had to interact with external client stakeholders to plan and execute strategic initiatives.
3+ years of demonstrated experience developing and leading process improvement projects that drove operational efficiencies.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Jobs2Web
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Call Center Manager to join our team in National Capital Region, Quezon (PH-QUE), Philippines (PH).
Required Skills for this role include:
3+ years of call center management experience that includes a staff of 2+ direct reports and indirect staff of 50+ that handled 1000+ inbounds calls/week
3+ years of experience where you were responsible for setting standards and goals that met or exceeded company and client Service Level Agreements (SLAs).
3+ years of experience in a leadership role where you had to interact with external client stakeholders to plan and execute strategic initiatives.
3+ years of demonstrated experience developing and leading process improvement projects that drove operational efficiencies.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Jobs2Web
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Metro Manila
Permanent
Full-time
Permanent
Full-time
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Quezon City, Metro Manila
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