BPO Call Center ManagerNTT Data
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 27/10/2020
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Req ID: 101049
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Call Center Manager to join our team in National Capital Region, Quezon (PH-QUE), Philippines (PH).
Required Skills for this role include:
3+ years of call center management experience that includes a staff of 2+ direct reports and indirect staff of 50+ that handled 1000+ inbounds calls/week
3+ years of experience where you were responsible for setting standards and goals that met or exceeded company and client Service Level Agreements (SLAs).
3+ years of experience in a leadership role where you had to interact with external client stakeholders to plan and execute strategic initiatives.
3+ years of demonstrated experience developing and leading process improvement projects that drove operational efficiencies.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Call Center Manager to join our team in National Capital Region, Quezon (PH-QUE), Philippines (PH).
Required Skills for this role include:
3+ years of call center management experience that includes a staff of 2+ direct reports and indirect staff of 50+ that handled 1000+ inbounds calls/week
3+ years of experience where you were responsible for setting standards and goals that met or exceeded company and client Service Level Agreements (SLAs).
3+ years of experience in a leadership role where you had to interact with external client stakeholders to plan and execute strategic initiatives.
3+ years of demonstrated experience developing and leading process improvement projects that drove operational efficiencies.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Jobs2Web
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Metro Manila
Permanent
Full-time
Permanent
Full-time
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NTT Data
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Quezon City, Metro Manila
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Quezon City, Metro Manila