bpo - Business Intelligence solutions architectUnity Communications

Beyond AI agent deployments, this role will also support the Business Intelligence Department Head on wider initiatives in Data Analytics and automation across the organization. The Business Intelligence Solutions Architect will actively learn with other BI team members to reasonably support business continuity planning (BCP).This role is ideal for someone with strong technical acumen, an interest in conversational AI, and experience deploying software solutions in production environments.How You Spend Your Eight Hours
Help customers deploy their AI-powered voice and chat agents across various platforms
Act as the POC for customers to ensure ongoing support and customer success
Collaborate with engineers, project managers, and clients to map business workflows into AI agent decision trees
Adjust agent responses, intent recognition, and NLP/NLU models to align with client goals
Optimize AI agents with CRMs, ERPs, APIs, and other backend systems as needed
Conduct QA cycles, troubleshoot issues, and optimize performance to reduce false positives or negatives
Troubleshoot technical issues during go-live and ensure a smooth early-stage deployment
Maintain clear records of agent configurations, flows, and system integrations
Collaborate with Department Head & Company Leadership in general where skillset and functions overlap
Support broader business intelligence initiatives (data analytics, automation, process optimization) and learning; assisting with department continuity (BCP).
What You Must Possess
Customer service experience
At least two to four years of experience in technical implementation, technical support, or software engineering
Hands-on experience with conversational AI platforms
Familiarity with REST APIs, webhooks, and cloud platforms (AWS, GCP, or Azure)
Solid understanding of NLP/NLU concepts and best practices
Excellent problem-solving and communication skills
Bachelor's degree in a technical field or equivalent experience
Understanding of analytics data visualization tools
Experience in agile environments or customer-facing technical roles (preferred but not required)
Exposure to voice-based AI agents (Twilio, Vonage, or custom SIP integrations) (preferred but not required)
Familiarity with CRM, contact center, or support automation systems (preferred but not required)
Support broader business intelligence initiatives (data analytics, automation, process optimization) and learning; assisting with department continuity (BCP).
What You Shall Receive
HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
A signing bonus equivalent to one (1) month's salary will be provided, applicable only to candidates who can start immediately
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more
What You Should Consider
Full-time position
Monday to Friday, night shift
Hybrid work setup with on-site training
Why Join Our CompanyYou look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Unity Communications

Paranaque City, Metro Manila
₱120,000 per month
Permanent
Full-time