boutique ManagerDior

► Drive and Grow Business Performance
o Oversee all aspects of Boutique business to ensure Boutique objectives are met
o Create a clear and positive vision for the Boutique that in line with the Company and develop strategic & ambitious professional goals for the staff to follow
o Daily follow up of sales and motivate the staff to maximize sales, maintain sales mix and achieve exceptional results
o Drive for the highest level of selling techniques, client service, clientele and product knowledge in the Boutique to deliver the best Dior service to our clients
o Monitor Boutique's P&L performance, minimize loss, asset protection and risk management
o Stay abreast of the retail environment and identify potential retail development opportunity to Management
o Able to embrace changes, pioneer ambitious opportunities and take corrective measures when required► Client Development Management
o Lead the Boutique to increase client flow and maximize recruitment opportunities
o Encourage and promote clientele in the Boutique to ensure the highest level of client experience is delivered and consistently maintained
o Work with CDM team closely about the execution of all client development initiatives and programs
o Guarantee the use of Be Dior in the Boutique for client's loyalty optimization
o Serve as a Brand ambassador to develop client network and represent the Boutique to create Brand desirability
o Lead the team to establish and maintain strong, trusty and long-term relationships with important clients
o Coordinate in-store events which include seasonal sales, trunk shows etc. and participate in the events outside the Boutique► People Management and Development
o Translate the strategic business goals into concrete individual goals, monitor and assess staff performance against their goals regularly to make sure the progress is on the right track
o Delegate the job to the team in an efficient and effective manner
o Convey necessary information to the Boutique staff and facilitate proper communication between management and the staff
o Manage the team with constructive & qualitative feedback, coaching and identify the training needs of the staff
o Identify manpower needs, recruit and retain talents for the right manpower mix
o Understand individual career aspiration as well as potentials for people development
o Review the organizational structure and develop successors for key positions
o Empower the managers to build their own teams and coach them to manage their subordinates
o Provide directions and closely follow up with the direct reports on the work progress► Boutique Operations Management
o Oversee the daily operations of the Boutique
o Maintain the stock level to be enough for supporting the business
o Coordinate retail activities with internal departments including Merchandising, Visual Merchandising, Client Development in order to synergize the needs of all departments for achieving common corporate objectives
o Maintain the upkeep of selling space, visual merchandising and image of the store are in Dior standard
o Implement and monitor the daily work schedule for optimizing Boutique resources
o Guarantee all the internal procedures & guidelines are in line with Dior requirements
o Regular update of Boutique status and prepare necessary reports to managementAdditional information► Education & Professional Qualifications
o Diploma or university graduate from Business Administration, Hospitality, Marketing or related discipline► Work Experience
o Minimum 10 years of relevant working experience with at least 8 years at managerial level in luxury retail industry► Other Requirements
o Target-oriented and client focus
o Strategic thinking and well organized
o Capability to drive for results and deliver excellence
o Entrepreneurial spirit and able to embrace change
o Strong leadership and management skills
o Strong communication and interpersonal skills
o Self-motivated, proactive and passionate in luxury fashion industry
o Able to work under pressure
o Proficient in English and local language, other language is an advantage
Dior

Manila City, Metro Manila Makati City, Metro Manila
Permanent
Full-time