Bookkeeper - 14543947922Support Shepherd

LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES
Position: Bookkeeper/Customer Service Assistant
Working Hours: Monday-Friday UK TIME ZONE
Salary Range: 900 to 1,500 USD PER MONTH
We are seeking a highly motivated and detail-oriented individual to join our Finance team. The Finance Team member will be responsible for a variety of financial tasks including managing the accounts mailbox, debt chasing, data entry for invoices, refunds, and failed payments. The ideal candidate will possess excellent communication abilities, and a solid understanding of organisation processes.
Communication
Effectively communicate with team members and clients via verbal communication, written correspondence, and telephone interactions.
Manage the accounts mailbox, promptly responding to inquiries and addressing financial-related issues.
Take ownership of debt chasing activities, communicating with clients to ensure timely payments and resolving any payment-related issues.
Provide exceptional customer service to clients, addressing their financial inquiries professionally and efficiently.
Actively contribute to customer success by ensuring clients are satisfied and successful in their use of our products/services.
Data Entry
Utilize Excel and other financial tools to maintain accurate records and perform data analysis as required.
Keep refund records accurately and timely, ensuring compliance with company policies and procedures.
Keep client invoice records, ensuring accuracy and adherence to billing schedules.
Track failed payments, identifying discrepancies and taking necessary actions to rectify discrepancies.
Finance Team
Collaborate with the Finance team to ensure accurate and up-to-date financial records.
Provide technical support internally to other teams, collaborate within and across teams to improve internal communication processes and contribute to product and process improvement based on client feedback.
Key Skills
Strong written and verbal communication skills, with the ability to communicate effectively with clients and team members.
Proven ability to chase overdue payments while maintaining positive client relationships.
Excellent telephone etiquette and interpersonal skills for effective client communication.
Proficiency in Microsoft Excel, including the ability to create and manipulate spreadsheets.
Prior experience in bookkeeping (basic) is a plus.
Prior experience with Xero or similar accounting software is a plus.
Detail-oriented with the ability to accurately handle both financial and non-financial data.
Strong organizational skills, with the ability to prioritize tasks and meet deadlines.
Ability to work autonomously, demonstrate self-improvement and self-learning, and stay updated on company processes and tools.
Passion for customer service and a commitment to ensuring client satisfaction.
Team player with strong interpersonal skills, capable of collaborating effectively within and across teams.