blended account - chat Tech Support specialist | up to 29k | moa pasay | onsiteTTEC

At TTEC, we're all about the Human Experience. Elevated. As a site-based Chat Technical Support Representative in Pasay, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 
 
Join the award-winning TTEC Philippines team. We've been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Philippines. 
 
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at Ground Floor, Five Ecom Center, Palm Coast Dr., MOA Complex, Pasay City 
 
What You'll be Doing 
 
Do you have a passion for technology and helping others? In this role, you'll work to resolve technical requests or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.   
 
During a Typical Day, You'll 
Bring your passion and love for technology to know what's going on with the latest technology products and help customers  
Answer incoming communications from customers  
Connect and resolve issues with customers using written communication  
Conduct research to provide answers for customers to resolve their issues  
What You Bring to the Role 
Open to candidates with 1 year tech experience  
Completed at least 2nd year in college or equivalent  
Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations 
A solution-oriented mindset to ensure happy customers 
You lead by example and work with your team to contribute to the overall success of your client program  
Computer savvy 
What You Can Expect 
A blended account for voice, chat and email 
 Knowledgeable, encouraging, supporting and present leadership 
Diverse and community minded organization 
Career-growth and lots of learning opportunities 
And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like: 
Company-sponsored HMO with Health & Wellness programs for you and your family 
Educational assistance through tuition reimbursement 
Your Health Matters (requirements for hired applicants) 
All identified candidates need to secure a work and health permit prior to start date