billing senior AnalystEquinix

Who are we?Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.Job SummaryImplements billing operations to maximize effectiveness and accuracy. Audits the accuracy of billing information entered in the system and monitors the operation of the billing systems. Develops solutions to billing issues and works with systems design to implement new features. May work on billing projects with Billing Operations Mgmt.ResponsibilitiesEnsure monthly billing is complete and accurateAnalyze and perform timely billing adjustments with proper authorization and documentationProcess manual invoices and credit memos as requestedReview invoices, conduct variance analysis, and obtain necessary sign-offsManage customer cases in SFDC (ECM) to meet internal SLAsCollaborate with cross-functional teams (Sales, CSM, Legal, etc.) to address customer inquiries and resolve billing issuesTrack and resolve billing issues, working with upstream teams to address root causesAssist with month-end close tasksSupport audits and ensure compliance with SOX controls, including implementing and documenting required processesOffer analytical insights and guidance to peers on complex billing-related problemsProvide input for the development and enhancement of billing systems, processes, and policiesDrive continuous process improvement initiatives and implement best practices for operational efficiencyParticipate in UATs, projects, and ad hoc assignmentsLead small projects focused on system and process efficienciesKnowledge, Skills, and AbilitiesDemonstrates a collaborative personality with the ability to build strong personal and professional relationshipsActs as a role model for Equinix culture and values, fostering a positive and inclusive environmentPossesses a high level of analytical, judgment, and problem-solving skillsWell-organized with strong attention to detail and a commitment to resolving issues effectivelyRemains calm, professional, and effective under pressure, even in high-stress situationsEmbraces change and supports team management through transitions and challengesCapable of planning, executing, and managing high volumes of work efficientlyPuts the customer at the center of all activities, ensuring a customer-first mindset in all interactionsSkilled in interacting with management levels of both internal and external clients, ensuring clear and professional communicationExperienced with Oracle Financial R12, Oracle Cloud, and SalesforceStrong background in Microsoft Office, particularly Outlook and ExcelQualificationsBachelor's degree or equivalent professional qualification5+ years of experience, preferably in a customer-facing environmentStrong ability to operate with attention to detailProven experience in identifying and delivering process enhancements and efficienciesExcellent collaboration skills, with the ability to work effectively with internal teams and external customersAble to cover U.S. time zone to effectively collaborate with stakeholders and teams based in the United States.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix

Manila City, Metro Manila
Permanent
Full-time