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Job description:
Assists customers via Chat, Email or Phone in a speedy and accurate manner
Processes customer documents where needed
Offers Proactive support to address errors, mistakes and technical faults
Completes customer interactions within the agreed timeframe (Average)
Creates added value by supporting cross sell initiatives and promotional offers
Meets or exceeds quality targets via offering excellent customer service
Strives to ensure a high customer satisfaction level at all times
Offers resolutions and closure to complaints and disputes through demonstrating excellent
problem solving skills
Aims to be the best at all times and challenges the status quo
Identifies customer feedback trends and raises with management
Takes ownership of customer disputes and manages the issue from start to finish
Responds to customers in a timely fashion and meets commitments made
Ensures customers receive a personalised response and frown away from templates and generic answers
Ensures regulatory compliance by ensuring all appropriate processes are followed
Ensures customer loyalty by representing the customer within the business and ensuring all steps are taken to resolve issues as quickly as possible.
Offers support and assistance to colleagues in need of help
Raises problems and challenges where necessary through the relevant channels of feedback.
Attends all applicable training sessions to continue to improve knowledge and skills
Open to feedback and portrays an appetite to continuously do better
Job Requirements:
Must be fluent in one of the stated languages (speaking, reading and writing) and English language
Preferably with related experience
Excellent communication skills
Good Computer literacy with knowledge of Word, Excel and Outlook
Experience of complaints handling and resolution
Awareness of the industry (preferable)
Enjoys interacting with people
Ability to multi task
Enjoys working in a high speed and dynamic environment
Salary: Open/Negotiable
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Description
Job description:
Assists customers via Chat, Email or Phone in a speedy and accurate manner
Processes customer documents where needed
Offers Proactive support to address errors, mistakes and technical faults
Completes customer interactions within the agreed timeframe (Average)
Creates added value by supporting cross sell initiatives and promotional offers
Meets or exceeds quality targets via offering excellent customer service
Strives to ensure a high customer satisfaction level at all times
Offers resolutions and closure to complaints and disputes through demonstrating excellent
problem solving skills
Aims to be the best at all times and challenges the status quo
Identifies customer feedback trends and raises with management
Takes ownership of customer disputes and manages the issue from start to finish
Responds to customers in a timely fashion and meets commitments made
Ensures customers receive a personalised response and frown away from templates and generic answers
Ensures regulatory compliance by ensuring all appropriate processes are followed
Ensures customer loyalty by representing the customer within the business and ensuring all steps are taken to resolve issues as quickly as possible.
Offers support and assistance to colleagues in need of help
Raises problems and challenges where necessary through the relevant channels of feedback.
Attends all applicable training sessions to continue to improve knowledge and skills
Open to feedback and portrays an appetite to continuously do better
Job Requirements:
Must be fluent in one of the stated languages (speaking, reading and writing) and English language
Preferably with related experience
Excellent communication skills
Good Computer literacy with knowledge of Word, Excel and Outlook
Experience of complaints handling and resolution
Awareness of the industry (preferable)
Enjoys interacting with people
Ability to multi task
Enjoys working in a high speed and dynamic environment
Salary: Open/Negotiable
Requirements * Language(s): Tagalog
Availability for travel: No
Availability for change of residence: No
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