bilingual korean Quality Assurance Analyst iConduent

Job Requirements:
With a minimum of 3 to 5 years of BPO or HRO experience as a Korean Bilingual Quality Assurance Analyst.
Excellent communication skills (oral and written). Fluent in English and Korean.
At least 2nd year College 
Proficient in using MS Office applications and excellent presentation skills.
Familiarity with using different sourcing software and application.
Ability to multi-task in a fast-paced environment
Amenable to work onsite in Mall of Asia Complex, Pasay City.
Amenable to work on night/mid /shifting schedules (Korea Standard Time)
Can start ASAP
Job Track Description:
Requires formal education and relevant expertise in a professional, sales, or technical area.
Performs technical-based activities.
Contributes to and manages projects.
Uses deductive reasoning to solve problems and make recommendations.
Interfaces with and influences key stakeholders.
Leverages previous knowledge and expertise to achieve results.
Ability to complete work self-guided or with a team.
College or university degree required or equivalent work experience that provides exposure to fundamental theories and concepts. 
General Profile
Performs routine assignments.
Develops skills by performing structured work assignments.
Uses existing procedures to solve routine or standard problems.
Receives instruction, guidance, and direction from others.
Functional Knowledge
Requires a conceptual understanding of theories, practices, and procedures. 
Business Expertise
Applies general knowledge of business developed through education or experience.
Impact
Impacts the accuracy of own work.
Follows standardized procedures and practices to achieve objectives and meet deadlines.
Leadership
No supervisory responsibilities.
Responsible for developing technical contributions.
Problem Solving
Uses existing procedures to solve standard problems.
Asks questions and checks for understanding.
Interpersonal Skills
Exchanges information and ideas effectively.
Responsibility Statements
Supports staff by providing coaching and mentoring.
Reviews work completion for accuracy.
Assigns jobs, tasks, and responsibilities.
Monitors program and project workflow.
Understands client SLA's and facilitates internal and external calibration sessions.
Ensures daily work is completed.
Prepares statistical reporting for senior leadership review.
Supports performance reviews and disciplinary actions.
Assists in interviewing candidates.
Provides training for team members through demonstrations and discussions.
Works to create a list of processes and sub-processes.
Creates standards for documentation of policies, procedures, and defining records.
Ensures adequacy checks on documents that have been created.
Conducts process writing workshops for business operations.
Establishes a process to identify, index, classify, codify, store, and retrieve documents.
Maintains version controls for documents and records.
Develops and implements improvement programs, initiatives, and processes.
Conducts audits and reviews data/documentation.
Performs other duties as assigned.
Complies with all policies and standards.