bilingual helpdesk Technician - spanishStefanini

Details:
Who We Are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
Here Are Some Tips And Guidelines To Help You Better Prepare With Your Application With Us:
Complete your primary government mandated pre-employment ID number (SSS, TIN, PAG-IBIG, PHILHEALTH), and Medical Examination. Your health is important to us. We want you to be physically fit for work to jumpstart an exciting career with Stefanini.
TIN is applicable for applicants with work experience only.
Immediately submit your required documents to our Recruitment Team when advised.
Job Requirements
Details:
What Will You Do?
Provide professional end-user support via telephone, email, or web
Provide restorative or maintenance actions to resolve end-user problems
Able to resolve account specific technical, customer, end-user issues
Responds to end-user problems based on standard procedures
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately
What You Need To Succeed?
Candidate must possess at least a Vocational Diploma/Short Course Certificate, Bachelor's/College Degree, any field
Required skill(s):
Basic hardware knowledge
Basic software knowledge
Basic networking
Average written and spoken communication skills in one or more languages: Spanish, English
At least 1 year(s) of working experience in the related field is required for this position
Preferably 1-4 yrs. Experienced Employees specializing in IT/Computer - Hardware or equivalent
Stefanini

Pasay City, Metro Manila
Permanent
Full-time