bigfix ANALYSTIntrado

Job Description For this opening we will consider candidates from the following locations: Makati,Metro Manilla,Philippines |
MAJOR JOB ACCOUNTABILITIES
Technical Duties - BigFix Engineer
Architect, implement and operate the BigFix service to provide modern and reliable security-patch content delivery and installation on a global scale
Push the state of the art of remediation-automation through continuous improvement methods toward the purpose of driving down the organizations technology vulnerabilities and meeting/exceeding stated SLAs
Partner with the Information Security organization in reporting, resolving, communicating and governing technology vulnerabilities
Provide technical services focused to the needs of the CIO-organization, but capable to service other Intrado organizations as well
Deliver reliable automated patching to 18k servers around the globe in a risk & operations balanced manner
Function as an empowered DevOps / SRE infrastructure core-service operations group - automating wherever possible
Be a Security-Patching-Ambassador to help move the company's' culture to a modern security posture that can better deal with today's threat landscape
Staff Assistance - Provide assistance to assigned co-workers ensuring adherence to departmental policies and procedures
Provide support by answering questions ensuring functions are efficiently performed in a quality-oriented manner
Provide assistance and guidance to co-workers on best approaches, practices, and lessons learned
Keep up-to-date on current workflow and department procedures in order to answer questions, provide work direction, or complete tasks
Train and mentor assigned co-workers, as necessary
Provide departmental support in problem resolution, ensuring issues are resolved in an accurate, timely, and professional manner
Assist staff in striving to ensure highest level of quality, responsive service possible is provided
May be required to support supervisor in responding to inquiries and conducting research and analysis
Technical Project Management - Provide leadership and direction on assigned technical projects/tasks.
Evaluate technical requirements with project team
Provide consultative advice to management and end users on project technical aspects
Thoroughly document requirements according to departmental standards and methodologies
Provide management with status reports
Meet with vendors and/or consultants to evaluate systems, enhancements, or software if necessary
Develop final report with findings and recommendations for management review
Problem Resolution - Proactively oversee the activities involved in quality resolution of problems related to area of responsibility
Respond with a sense of urgency to problems escalated to employee's level* Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
Place the highest priority on providing quality customer service by ensuring the unique needs of customers are met
Ensure quality resolution and thorough and accurate documentation of customer issues
Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
Participate in creating, administering, and continuously updating procedures for resolution of all related issues
Team Interfaces/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts.
Cooperate with team members to meet goals or complete tasks
Provide quality customer service that exceeds customer expectations and improves level of service being provided
Treat all internal/external customers, team members and department contacts with dignity/respect
Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
Vendor Relationship - Establish and maintain a professional relationship with various vendors and suppliers.
Manage vendor activities, including participating in vendor planning sessions to ensure that vendors comply with specifications
Coordinate vendor activities (e.g., obtain price quotes, negotiate due dates, installation dates, time frames, schedule testing, debugging, installs, moves, changes, etc.) in a timely manner
Proactively research new vendors to ensure the company is in line with market and industry technology standards
Mental and Physical Requirements - -
*This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers
*The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
*Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day *Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day
Related Duties as Assigned - -
The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
Consequently, job incumbents may be asked to perform other duties as required
Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above
Please contact your local Employee Relations representative to request a review of any such accommodation
MINIMUM QUALIFICATIONS
Applicant for this job will be expected to meet the following minimum qualifications.
Education
Bachelor's degree from an accredited college or university in computer science, MIS, or a related field required
Equivalent work experience in a similar position may be substituted for educational requirements
Experience
Minimum five years increasingly responsible systems design and administration design and support experience required
Minimum one year project management experience leading small to medium projects preferred
Technical
Based on area of responsibility and departmental need, knowledge of: one program platform is required (Windows, UNIX, or Web) and one programming language (e.g. SQL, VB .net, HTML, Java, C/C++, JavaScript, Perl, XML, VXML)
Multi-year (2+) being hands-on for a large scale (10k+ endpoints) HCL BigFix deployment active in engineering, fixlet design and delivery operations
*Multi-year (2+) hands-on experience with administering, patching and monitoring a large BigFix 9.X production environment
Knowledge of BigFix Relevance and Session Relevance Languages
Mid-level SysAdmin skills on Windows Server
Mid-level Sr SysAdmin skills on Red Hat, or CentOS Linux operating systems
Experience writing fixlets in TEM/BigFix for package deployments.
Experience creating packages for windows updates to servers and PCs.
Other
Intermediate knowledge of Outlook, Word, Excel and Visio required
Based on departmental need, intermediate knowledge of Microsoft Project required
ABOUT US
Connecting people with each other and the right information is mission critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.
Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Intrado welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
Intrado's Traditional Conferencing division provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room - even when team members are across the globe. These solutions allow talk, share and meet in real-time and enable businesses to reach any audience, anywhere at any time from one place.
Intrado also offers Cloud PBX systems for globally distributed corporations, Cloud Contact Centers to enable technical support and remote agents supporting businesses and Hosted MPLS Networks to increase business efficiency, execution and security.
With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage - from implementation of our tools and services throughout the customer lifecycle. Intrado is the #1 global conferencing partner, Cisco Meetings partner and a Microsoft Gold Collaboration Partner.
Intrado

Makati City, Metro Manila
Permanent
Full-time