better Banking specialist (voice)Security Bank

About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Better Banking Specialist, you will be responsible for delivering the Center's objective of providing quality service to customers particularly through a robust and effective customer service & contact desk. You will attend to clients' inquiries, requests and complaints within the set service standards.
How will you contribute
Receive inbound or conduct outbound calls to support and manage client inquiries, requests and address concerns.
Fulfill and ensure completion or closure of all lodged tickets
Read or check daily updates, announcements or process amendments as indicated in the knowledge base; Review process documentations and references as necessary
Accomplish and submit required trackers or performance records according to prescribed frequency
Adhere to assigned breaks or off phone schedules ; Utilize the appropriate auxiliary modes to ensure proper tagging of activity
Attend all required trainings, refreshers or new knowledge courses ; Complete all mandatory learning courses
Elevate timely any escalated interaction; Adhere to the escalation process
Coordinate with Team Leader in determining mitigating steps and providing best solution for clients
What we're looking for
Bachelor's Degree in any field
At least 1-year customer contact center experience is an advantage
Must have effective communication skills
Knowledgeable with MS Office
Able to multi-task and manage various types of client interactions
Must be willing to work on shifting schedule, holidays, or weekends as needed
Fresh graduates are welcome to apply!
Security Bank

Makati City, Metro Manila
Permanent
Full-time