benefits AdministratorIbm

Introduction
The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.
Your Role and Responsibilities
Process employee benefits and claim applications either directly or via third party vendors
Handle benefits delivery via payroll, in kind, via third party, or cash payment outside of payroll
Handle enrollment and termination of employees into various benefit plans based on policy
Maintain Benefits records of employees and update appropriate systems that support Benefits processes
Ensure accuracy of benefits related payments and deductions calculated in the payroll or any other payments system. This requires in-depth knowledge of company policies & other systems interface.
Manage different Benefits tools & databases used for benefits administration including investigation and resolution of errors, system testing, business case scenarios, etc.
Ensure efficient Benefits accounting management (FI posting, accruals, reconciliation)
Communicate benefits rules, policies, and delivery to employees
Generate legal and statutory reports to government and third party vendors. This also includes other reporting requests by the client
Process vendor invoices and remittance of payments
Issue payment instructions to third party or to client Finance
Interface with customers to resolve questions and issues regarding benefits administration/processes
Interface with third party providers (insurance companies, HMO's, etc.) on processes which impact benefits administration deliverables
Act as Tier 2 for issue resolution of Benefits related queries. Communicate or respond promptly to queries or for any changes to Contact Center.
Responsible for document management, develop and keep current complete process documentation including flow charts with key control points, process narratives and desk procedures.
Provide the client with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws.
Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements.
Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled
Document monthly benefits scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics
Serve as back up resource for other service owners as needed
Create Root Cause Analysis (RCA) for any service delivery upset or misses
Identify work process improvements and issue prevention
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Required Technical and Professional Expertise
Bachelor's/College Degree in Human Resource Management, Psychology or equivalent
Fresh graduates are welcome to apply
Proficient in Microsoft Office applications such as Word, Excel & PowerPoint
Strong oral and written communication skills
Preferred Technical and Professional Expertise
Knowledge of and experience with SAP, Peoplesoft, and other HRMS applications is an advantage
IBM

Quezon City, Metro Manila
Permanent
Full-time