Be a Team Lead for our Premium UK Hotel Account! Willing to work on site and can start ASAP!Fusion BPO Services Phils. Inc.

We are currently looking for a Team Lead for our Premium UK Hotel Account!
 
Qualifications:
Graduate of any 4-year course with at least 6 months supervisory experience in the BPO-Customer Service sector or College Level with at least 1 year supervisory experience in the BPO Customer Service sector
Excellent interpersonal and English communication skills: Verbal and Written
Exceptional organizational skills for planning, strategizing, delegation, coaching, facilitation and negotiation
Proficient in basic software applications such as: Microsoft Office
Willing to temporarily work and train from home immediately.
With laptop/PC and headset.
Stable internet connection of at least 10mbps.
Trained in Leadership and Management concepts through internal or external training agencies, similar experience and/or theoretical knowledge in:
Basics of Management
Performance Management
Defining Behavioural Standards and Goals
Defining Performance Goals
Conflict Management
Root Cause Analysis (RCA)
Able to maintain confidentiality, credibility and professionalism

Managerial / Supervisory