baguio site | Hiring for csr | work on-site | 16k starting salary |NeksJob Philippines

Take inbound calls from the bank's customers and clients;
Educate clients on any concerns or disputes that they may have on the bank's credit card services (account delinquencies, payment collections and processing);
Provide accurate resolution to issues on credit terms with customer accounts and payments;
Work with the customer on payment options, payment plans and appropriately escalate any dispute that the customer may raise (Escalation handling);
Transfer calls to the necessary groups as required by law;
Abide by all regulatory compliance requirements as required by federal law in the US; and
Accurately document all actions taken during each transaction with the customer.
18 years of age and above ​·
At least HS/SHS Graduate
Good to excellent English communication skills​
Communication and Computer savvy
Amenable to work in shifting schedule.​
Willing to start ASAP​
Bossjob

Baguio, Benguet
Permanent
Full-time