b2b Operations Manager (graveyard/remote)Anytime Mailbox

We are actively seeking a results-driven B2B Operations Manager, with a particular emphasis on finding an A-player capable of excelling individually and leading a team. In this role, you will oversee and optimize the operational aspects of our business-to-business (B2B) operations at Anytime Mailbox, specifically focusing on enterprise accounts. Your role will be crucial in ensuring the seamless delivery of virtual mailbox services to our B2B clients. If you thrive on achieving results and possess experience in excelling individually while effectively managing a team, we invite you to apply for this impactful position.
Requirements
Operational Excellence and Client Relations:
Streamline B2B operational processes for efficiency, collaborating with cross-functional teams for continuous improvement.
Cultivate robust relationships with B2B clients, serving as the primary point of contact and addressing inquiries with exceptional service.
Implement a crisis communication plan, ensuring clear communication with clients and stakeholders during unexpected events.
Leadership, Team Management, and Specialized Support:
Lead a high-level customer service and sales team, specializing in onboarding and providing white glove treatment.
Take on escalations from the CEO specifically for our enterprise accounts, ensuring prompt resolution and client satisfaction.
Provide specialized support for tradeshows and events remotely.
Compliance, Sustainability, and Innovation:
Ensure B2B operations comply with industry regulations and implement necessary adjustments.
Drive sustainability initiatives, integrating environmentally friendly practices into B2B operations.
Leverage data and analytics for informed decision-making, contributing to strategic planning.
Stay updated on technological trends, integrating insights to enhance operational processes.
Team Collaboration and Talent Development:
Optimize collaboration within a remote work environment, ensuring team cohesion and productivity.
Develop talent within the team, participating in succession planning for key roles.
Recognition and Diversity Initiatives:
Implement employee recognition programs for outstanding performance within the B2B operations team.
Foster an inclusive work environment, implementing practices that promote diversity and inclusion.
Strategic Partnerships and Brand Image:
Manage relationships with external vendors, ensuring alignment with B2B operations success.
Collaborate with the marketing team to highlight customer success stories, contributing to the company's reputation and brand image.
Competitive Analysis and Continuous Documentation:
Conduct competitive analysis, staying informed about industry benchmarks.
Emphasize continuous documentation of operational processes for seamless knowledge transfer within the team.
Qualifications
Education and Experience:
Bachelor's degree in Business, Customer Service, or a related field; advanced degree is a plus.
At least 5 years of leadership experience in customer retention, churn management, or a related field.
Skills and Expertise:
Proven success in developing and implementing effective customer retention strategies.
Strong analytical and data interpretation skills.
Excellent written and verbal communication skills.
Previous experience in a customer-focused role.
Proficiency in using customer relationship management (CRM) tools.
Ability to collaborate with cross-functional teams.
Strong leadership skills.
Problem-Solving and Performance:
Strong decision-making and problem-solving skills.
Meticulous attention to detail.
Strong ability to resolve problems quickly.
Demonstrated ability to perform well under pressure.
Build and review team KPI's
Team Collaboration and Adaptability:
Self-motivated team player, capable of setting priorities and managing deadlines.
Flexible and adaptable to changing duties and responsibilities.
Maintains a can-do and cheerful attitude.
Additional Expertise:
Process writing skills for documenting and optimizing operational procedures.
QBR experience
Requirements
Must have access to a reliable high-speed internet connection.
Must have a computer with the latest model (preferably Core i3 or higher) and at least 8GB RAM.
Must be available for scheduled and ad-hoc calls, meetings, and chats during regular weekday working hours.
Must have a quiet workspace that is free from noise and distractions.
Must have a noise-canceling headset that provides good audio quality for clear communication.
Benefits
Work from home
Benefits Package
Anytime Mailbox

Philippines
Permanent
Full-time