avp - personal loans program Manager ( cbna - global consumer bank )Citigroup

The Product Sales Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
Responsibilities:
Responsible for growing portfolio and establish a good relationship with customers and branch/hub; achieving target revenue for hub and personal target.
Deliver the annual plan for products through the branch banking sales community.
Support the sales team to sell products to the existing base through portfolio analysis of existing insurance and investment holdings, needs analysis, and customer risk profile.
Disseminate information on industry, financial markets and competition products and analyze the same for a meaningful sales engagement.
Draw up the training roadmap for the individual relationship managers and ensure successful completion of training certification on regulatory and knowledge, attitude, skills and habits.
Ensuring the customer engagement by organizing meets and speaking about insurance offering to build awareness in those meets.
Joint sales drills with relationship managers to facilitate customers buy the right insurance product.
Build the knowledge level of Branch Managers.
Be the compliance gatekeeper in the region/branch for adherence to regulatory guidelines.
Be extremely vigilant for potential sales complaints, free look cancellations, surrender ratios, lapse rates and sales complaints.
Highlight potential financial, regulatory and credit risk to the franchise.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
5-8 years previous financial sales experience required
Able to work in a team and maintains good relationship with customers and branch/hub.
Education:
Bachelor's/University degree or equivalent experience
Personal Loans (PL) Manager is responsible in driving growth of PL NTBs, with strong focus on digital acquisitions, as well as, overseeing the revenue growth for the bank.
Key Responsibilities
Lead the development, execution of strategies and management of campaigns to drive new acquisitions
Identify opportunities to drive incremental loan balances
Grow performance of existing digital partners and identify new partners and aggregators
Monitor and manage digital funnel drop-off and approval rate optimisation
Ensure effective use of marketing budget including cost per acquisition arrangement with digital partners and aggregators
Partner with sales leaders to meet volume and product targets and support business plans and initiatives
Focus on digital and ensure that digital programs are a significant contributor to overall volume numbers
Lead generation and campaign management
Responsible for reporting sales results and reasons for successes
Ensure timely execution of campaigns and seamless customer experience
Develop strong relationships with internal stakeholders to facilitate effective business execution
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Job Family Group: Consumer Sales
Job Family: Consumer Product Sales
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Quezon City, Metro Manila
Permanent
Full-time