audio Technical SupportAvid Technology

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.About the Team:The Avid Audio Technical Support team provides high-quality technical and operational customer support for Avid's Pro Tools software and audio hardware solutions. Working with our worldwide support, engineering, and sales teams, the successful applicant will be responsible for looking after Avid's music and post-production customers and our worldwide network of resellers.About the RoleThis role requires advanced audio technical knowledge and an excellent customer service skillset. The successful applicant will be required to:
Provide an advanced level of audio technical support/workflow and software/hardware troubleshooting for our network of enterprise customers who use Avid audio products.
Support Pro Tools and Avid's associated hardware solutions for our enterprise resellers.
Manage/oversee support via web-based case submissions & telephone (for emergency-level issues) whilst adhering to Avid's contractual SLAs (Service Level Agreements).
Maintain highly developed technical and operational skills and product knowledge to deliver quality instruction and customer satisfaction.
You should:
Be able to demonstrate advanced Pro Tools audio/console-related troubleshooting skills
Possess sound knowledge of all supported computer Operating Systems (Mac / Win) and exhibit a solid foundational knowledge and good technical expertise in relation to Avid's Audio product portfolio.
Understand network architecture, OSI models, cabling, Ethernet & Internet Protocols
Exhibit strong organizational and written/verbal communication skills.
Be a team player but able to work independently on projects
See yourself as a keen problem solver with a unique ability to think independently.
Be an inquisitive self-starter who is comfortable with taking the initiative and willing to learn and develop consistently.
Be able to converse confidently when discussing complex issues with clients
Possess some demonstrable knowledge of Avid's S6 / S6L Consoles
Have some presentation skills
Qualifications
Minimum of 2 years' experience in an audio-related technical role for either a Broadcast / Posthouse, Educational, Support Centre or Reseller facility.
BA (Hons) or BSc (Hons) (or equivalent) in audio production / audio technology / sound engineering (or similar).
Excellent existing knowledge/user experience with Avid's audio offerings
A high degree of computer literacy.
Fluency in English, a second language, is a plus.
About Avid:Through Avid Everywhere, Avid delivers the industry's most open, innovative and comprehensive media platform connecting content creation with collaboration, asset protection, distribution and consumption for the most listened to, most watched and most loved media in the world-from the most prestigious and award-winning feature films, music recordings, and television shows, to live concerts and news broadcasts. Industry leading solutions include Pro Tools®, Media Composer®, Nexis®, Media Central®, and Sibelius®. Our digital audio and video solutions continue to revolutionize the art of creative storytelling, and have earned us hundreds of awards, including two Oscar® statuettes, a Grammy®, and 15 Emmys®.#LI-Hybrid #L1-CME1If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Avid Technology

Manila City, Metro Manila
Permanent
Full-time