athome it ops Engineer - remoteTTEC

AtHome IT Ops Engineer - Remote
Roles and Responsibilities:
The AtHome IT Ops team is the escalation path up to AtHome engineering coming from ASD T2, remote Ops, TAMs, IT Executives. The AtHome IT Ops engineer will work with various IT teams to find root cause of escalated issues and work closely with AtHome Engineering. The engineer is expected to learn and be open for continuous change as the AtHome technology is always being enhanced based on today's market demand and flexible scenarios.
You will be responsible for:
Troubleshoot escalated cases for remote agents, find fixes and work closely with AtHome engineering to resolve global issues
Work closely with HC and AtHome Engineering on ADA cases to ensure ADA systems compatibility with our systems
Provide guidance to ASD T2 on troubleshooting issues
Document progress of resolving the issue and results of testing fixes
Provide guidance to ASD to create job aids for ASD Training
Project launch Testing
Patch Tuesday Testing
Participate on AtHome technology pilots
RFCs (Request for Change) Testing
Drives bridges during issue troubleshooting or outages
Drive escalations from TAMs or IT executives, Human Capital
Skills Required:
Strong technical skills
Strong leadership skills and friendly personality
BS in Computer Science or related field
Desktop support/troubleshooting
Good understanding in Network, Security, Firewall, Proxy and VPN technologies, and Call-Center support technologies
Experience with automated deployment platforms and scripting (PowerShell, VBScript, etc.) and/or ability to learn these skills
Ability to multitask in a fast-paced environment
What You Can Expect
Dedication to your career growth and professional development
Actively diverse and inclusive culture
Community-minded organization committed to giving back
Global team of curious lifelong learners guided by our company values
And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
#Remote
TTEC

Metro Manila
Permanent
Full-time