associate systems Software EngineerTTEC

Associate Systems Software Engineer
TeleTech is an organization that spans more than 16 countries, 6 continents and nearly 30 languages. At TeleTech, technology is the backbone of our business. Behind the scenes of every workstation, service delivery center, client solution, and business innovation is a vast and sophisticated technology infrastructure that makes everything we do not only possible, but positions us as a market leader in delivering highly efficient, sustainable, and successful solutions to our Fortune 1000 clients. To stay at the forefront and leap frog our competition, TeleTech is committed to creating game changing technology that delivers unprecedented value. Additional leadership has strengthened our IT organization and has re-enforced our commitment to hiring top talent in conjunction with cultivating our internal human capital.
Position Summary:
The System Software Engineer supports mainly the VDI environment of Teletech and Aternity. This role will also provide desktop troubleshooting support on an enterprise level. Engineers provide support through the ticketing system (ASK NOW/Service Now) submitted by our stakeholders. The team is also required to be available for on-call services and provide troubleshooting support during outages. This requires managing the VMware/desktop services, analyzing application logs and working with other teams to determine a solution in resolving an outage.
Duties, Skills & Experience
Process all incident and task ticket created by our stakeholders requesting support.
Maintains the VMs, provide support for all virtualized desktop services, and application support (Absolute).
Primary Engineer-On-Call providing support during outages.
Troubleshoots and resolves major and minor issues with the virtualized infrastructure and desktops (enterprise level) including opening and managing support tickets with customers and other support teams.
Respond to escalation, inquiries, and clarifications via MOC & E-mail for supported system and application.
Responsible for monitoring application alerts and notifications.
Responsible for conducting the routine maintenance per application.
Requirements & Qualifications:
BS or MS in Computer Science or related field
5-10 years working experience in managing & supporting endpoints
Experience in managing and supporting VMWare
Experience in network technologies
Excellent written and spoken skills
Experience managing technical outage situations
Having the following certifications is a plus: Microsoft Certified Systems Engineer (MCSE) plus Internet certification, Microsoft Certified Professional (MCP)
Experience and certification in ITIL is needed
Knowledgeable in desktop and application support operations
Excellent time management, prioritization, multi-tasking and organizational skills
Excellent communication skills with the ability to present very technical information to various levels within the company from end users to upper management
Must possess strong work ethics, demonstrates initiative, and highly creative approaches to proactively developing solutions that prevent recurring incidents
Familiarity with BPO business is an advantage
Willing to travel between sites as needed
For more information on the World of Opportunity at TeleTech please visit our website at www.teletechjobs.com
What You Can Expect
Dedication to your career growth and professional development
Actively diverse and inclusive culture
Community-minded organization committed to giving back
Global team of curious lifelong learners guided by our company values
And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.
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TTEC

Quezon City, Metro Manila
Permanent
Full-time