Associate Software EngineerAgentInfinity

Responsibilities:
Investigate, diagnose and resolve tickets that cannot be fixed at the previous level
Manage second level technical questions, requests and other needs from clients,
Work directly with other teams and the client to identify and replicate technical issues and propose possible workarounds
Performs sufficient testing to ensure that the introduced solution have fixed the client's issue
Coordinate special technical requests with the development team
Identify, track, and document solutions for common client needs, requests and questions
Write solutions inputs to our technical documentation team
Ensuring technical queries not progressing are escalated
Here are some examples of work that you will be doing:
Publisher's paywall is not displayed to user on their live website and all users can now read articles for free - use your knowledge of web technologies, Javascript, HTML, CSS to investigate what is happening:
Are you seeing any errors in the browser developer console?
Is the publisher hiding the paywall
Has the publisher integrated the Piano Javascript library correctly?
Publisher would like to enable custom subscription flow for the users, Piano doesn't offer this flow out-of-the-box, think out of the box and:
Identify which existing APIs would be useful for the client to achieve their goal?
Help the publisher by explaining how they should connect our APIs, webhooks, and existing functionality together to achieve what they want?
Help clients tweak how their subscription offers look like (using HTML, CSS) and customize the functionality using your knowledge of Angular and Javascript
Investigate in our multiple databases & logs (using your knowledge of SQL) why the user's subscription failed.
Export, modify and import user data in bulk using your knowledge of SQL & bash scripting
Use your knowledge of any backend web programming language (Python, Java, PHP..) to investigate publisher's issues with identity management (e.g. users not being able to login to website)
Job Requirements & Skills:
Experience with HTML, JavaScript and Python is a must
General understanding and knowledge of web technologies and related problem-solving tools for front end based web technologies
Incident management process knowledge is a benefit
Motivation to constantly improve your technical knowledge
You are not afraid to experiment and propose new solutions and ideas
You enjoy solving technical issues and communicate them
Ability to solve problems dynamically, creatively and with patience
Detail-orientated and able to manage several tasks at once
Excellent writing skills
Strong interpersonal and communication skills including a firm and patient demeanor
Fluent level of English - written and spoken / another language is big advantage