Associate service desk specialistZendesk

Job Description
Love helping people? Well, Zendesk is looking for an Associate Service Desk who is a sharp go-getter! This is an autonomous role in a team in our Manila office. It is an exciting time to join as we are scaling!
In this role you should be familiar with Mac hardware, be a problem solver, warm, caring, funny, honest, observant, humble, rational and above all else self-aware. To be successful here you should not be shy and be ready to tackle any task big or small. Day to day responsibilities include setting up new laptops, troubleshooting sophisticated configuration issues, training users and many more exciting challenges.
You will have the opportunity to use the newest technologies, implement improvements and seek project work as we scale. All this whilst being part of a forward thinking, highly successful IT team that's highly regarded within the business.
What you get to do every day:
As an ambassador for Global Service Desk to our staff at Zendesk you will continue to build the brand of 'Outstanding Support' while delivering incredible customer service.
Help provision and deprovision hardware and software including cloud-based applications; licenses and asset life cycle management.
Communicate effectively with employees while helping them out with technology related issues they may have.
Maintain a sense of humor while working in a fast-paced dynamic team.
What you bring to the role:
Experience with Apple Macs and Microsoft Windows.
Experience in Helpdesk Support, Desktop Support, IT Support, IT Service Desk support.
Experience with G Suite, Atlassian, JAMF and VMs will be an advantage.
Willingness to experiment with new equipment and new ideas.
Passionate about cloud tools and curious about learning how to manage those in an enterprise environment.
Team-minded with strong collaboration skills.
Natural problem solver who enjoys identifying ways to make things better.
Flexible and open to changing priorities and managing multiple tasks simultaneously.
Thoughtful decision making skills with a knack for identifying, prioritizing, and articulating the highest impact initiatives.
Able to meet deliverables and drive your work to completion within specified timelines.
Work with colleagues to deliver ideas and solutions to many audiences including your team and leadership.
Collaborative, upbeat work ethic where you can take ownership and have fun.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at .
We believe in service. about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .
U.S. Applicants Only: Consistent with Zendesk's emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person's disability, physical or mental conditions, religion, or any other status protected by law.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.
Zendesk

Manila City, Metro Manila
Permanent
Full-time