Associate service delivery managerRise

The RISE mission is to accelerate internet for the Philippines-we do this by focusing on the overall customer experience, providing excellent internet services and creating a positive impact on our partners and industry.
After starting from very humble beginnings and a desire to help the industry and consumer, we have grown to service business and wholesale customers in Cebu and Manila. Our business customers come from every industry but have one thing in common: they require high quality service and great support, companies such as Aboitiz, Amaysim, Ericsson, Uber and many others. This year we founded , an internet exchange that has brought new content to the Philippines and made an outsized impact on everyday connectivity.
If you get excited by improving things and are willing to be direct and apply your skills, you too can accelerate internet in the Philippines. By joining you will be part of a growing business that requires new leaders as we work together to in an environment that values proficiency, proactivity and directness.
You will be rewarded with a competitive salary and conditions including HMO for you and your family. Flex time is offered for some roles and your team mates will be there to help as you build your skills and responsibilities.
Duties and responsibilities
Responsible for the overall daily management of assigned teams, projects and/or ongoing work
Oversee surveys, installs, trunk build and other implementations and take action to ensure milestones are on time
Provide planning input and resource input in the form of accurate time estimates
Liaise with implementation and other teams to ensure accuracy in planning
Maintain the master project plan and ensure all items are up to date
Delegate and integrate updates to the project timeline
Oversee work to ensure hurdles are managed and escalated where appropriate
Identify any potential issues ahead of time
Clear any issues that come up
Where required, escalate issues as soon as they are known
Anticipate issues and proactively mitigate
Identify possible project blockers that could delay the implementation before committing to a completion date
Ensure changes on Project Plans and Implement immediately without a delay. Ensure all dependencies are carried out take care off.
Maintain allocations, reporting and timeline by maintaining the master schedule
Able to effectively manage timelines, external agencies, and report issues when the need arises
Use and update project management tools to keep everyone posted regarding project status
Identify areas for process improvement and solutions to implement
Monitors their work and provide updates to management Proficient in understanding customer requirements in terms of timelines, manpower scheduling, permits
Ensure proper handling, documentation and safety of inventory items is carried out
Check/review documentation uploaded/created by other Team Members and correct them when needed
Create weekly, monthly, and quarterly reports or project updates to direct reporting line
Ensure that the surveys, installs follows the company's safety and standards and that commissioning is done with proper testing and within acceptable guidelines
Ensure that SO Supervisors/Store Officer coordinates and monitor the movement and inventory based on Inventory list and delegate the ordering of additional supplies when needed
Review BOMs, BOQs, Survey Checklists, Tool Checklist when necessary
Other duties as assigned
Qualifications
Can use AutoCAD, SketchUp, MS Visio when needed
Able to think critically in high-pressure situations
Technical knowledge relating to Fiber-based Telecommunications Networks
Proven leadership / mentoring capabilities
Can be trusted to complete work without supervision and take responsibility for work items
Can guide, mentor, train and teach internal and external teams on quality, standards and techniques for fiber optic and network equipment installation
Can make sound decisions and can back it up with logical reasoning
Can conduct Performance Evaluation with sub contractors and subordinates
Preferably proficient in project management systems and inventory management systems
ECE Fresh Graduates are encouraged to apply
Hiring process
We aim to give our applicants a good experience by being timely, efficient, and direct. We do apologise however as due to the overall volume of applications we only respond to candidates successful in securing a screening.
Privacy Statement
RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at Further, by clicking Apply, you agree and acknowledge that you have read RISE's privacy policy and fully understand your rights to access, correct or withdraw your information anytime.)
Rise

Cebu City, Cebu
Permanent
Full-time