associate Production support specialistOpenText

OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity:
Serves as the initial customer contact for questions on usage, functionality and problems encountered with OPENTEXT products
You Are Great At:
Responsible for providing technical support to OPENTEXT customers via phone and/or electronic format for various OPENTEXT products, including but not limited to, Messaging, Messaging Applications and Software
Respond immediately to all customer mainly through emails, less frequent phone calls.
Responds to alerts generated for any point of failure within the client solution.
Monitors all links to ensure all transactions from the customers are received and delivered on time.
Resolves or engages others to resolve all incidents within SLA.
What it takes:
Working experience with SQL is necessary.
Working experience with Unix/Linux required.
Electronic Data Interchange (EDI) knowledge preferred
Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or maybe not be EDI savvy
Additional Notes:
- Candidate must be willing to night shift, shift rotation, Philippine holidays and on call (when necessary).
- This is an Intermediate role and is open to candidates with 3+ years IT working exp
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.
OPENTEXT - THE INFORMATION COMPANY
Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless.
From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.
It's our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance.
Perks
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards.
Benefits
Our employee programs prioritize employees' well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer.
Social events
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.
Corporate Citizenship
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.
Explore your career and your potential. Become an OpenText Voyager.
OpenText

Makati City, Metro Manila
Permanent
Full-time