Associate platform technical analystManulife and John Hancock Careers

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
Responsibilities
Windows server administration and support
Assist internal end users in resolving application incidents or server related incidents
Perform change management tasks. Review change tickets and coordinate testing for infrastructure related changes and participate in weekly Change Advisory Board (CAB) meeting
Generate weekly change report and review possible impact and outages to the servers and applications
Coordinate and manage projects (Business Unit, Cross Divisional and Vendor initiated). Project tasks may include chairing meetings, coordinating project requirements, scheduling changes, submitting service requests for project support
Perform configuration management database (CMDB) data quality analysis and cleanup
Perform security vulnerability analysis. Review vulnerability report, coordinate changes with the vendor or support team to address and resolve vulnerabilities
Perform daily health check of applications
Batch job coordination for month, quarter, and year end systems processing
Provide on-call support via phone/laptop during weekends and holidays (rotating schedule)
Other/s:
Must accept changes to the roles and responsibilities due to business need changes and requirements
Qualifications
Bachelor's degree in Computer Science, MIS, Information Technology or equivalent
Can translate a more complex technical problem into business terms
Work well independently as well as in team environment as situation dictates
Solid communication skills and can effectively collaborate with co-workers and external teams
Strong analytical and problem-solving skills
Willing to work on a rotating night shift
Technical Skills
Knowledgeable in Windows servers (2012 and above)
Proficient in Microsoft Office Suite (Word, Excel, etc.)
Basic Sharepoint knowledge
Advanced MS Excel skills such as the use of macros, pivot tables and graphing
Knowledgeable in system/application monitoring
Soft skills
Effective English verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
Ability to manage multiple projects and work under tight deadlines related to group and client needs
Effective presentation skills
Good collaboration skills
Strong Organizational skills
Tool Specific Knowledge
ServiceNow
JIRA
Qualys
New Relic
PowerBI
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies