associate, Order Management (mandarin speaker)SC Johnson

Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries
Detailed Roles and Responsibilities
Proactive order management and anticipating and solving issues relating to customer orders
Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
Day to day liaison between Logistics Service Provider and local country (Sales, Logistics & Finance Departments)
Escalation of stock allocation and customer service issues to Team Leader
Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
Identifies and implements process improvements and identifies efficiencies and best practices
Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
Collaborates with E-commerce department to solve systems issues
Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business
Required Skills / Experience / Competencies:
Undergraduate/Vocational/graduate of any bachelor's degree course
Experience in order management
Job Requirements:
Must be a fluent English/Mandarin speaker
SAP experience
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SC Johnson

Makati City, Metro Manila
Permanent
Full-time