associate Operations analystManulife (International) Limited - Selen Chan

Are you looking for unlimited opportunities to develop and succeed With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Description
Minimum Qualifications:
Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
Have analytical and problem-solving skills
Good English communication skills (oral and written)
Strong organization and time management skills and highly trainable
Open to 24/7 rotating shift
Knowledgeable in SQL, Unix
Knowledgeable in Control-M, CA WLA, Nifi
Preferred at least 1-year work experience in mid-range
Key Accountabilities:
Monitor batch schedules
Escalate unresolved batch issues to Level 2 support in a timely fashion
Perform preliminary investigation to the issue
Perform resolution/recovery steps based on documentation or as directed by Level 2 support
Communicate, respond and follow up on all issues raised by the client; issues that are reported by the client that must be dealt with and responded promptly.
Contact 3rd party service providers or external application support as required in resolving issues
Update incident tickets for all monitoring alerts and processing errors / failures and follow procedures to close or assign to appropriate support team
Create/Implement change ticket for permanent change in jobs
Manage and complete Service Requests assignments
Perform tasks on steady state application checklists
Execute ad hoc batch jobs as requested by systems support
Apply temporary schedule adjustments as requested by systems support
Provide daily status reporting and weekly issue reporting.
Interact professionally with clients and internal business areas to provide a high quality of service when troubleshooting issues or responding to queries
Provide root cause analysis / investigate job failure
Maintain thorough and accurate documentation of procedures for on-call support
Generate / Create reports needed by the team or business client
Should be able to report to work when colleague on-shift is not around when need arises. This includes all days of the week since we are in 24/7 set up
If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as MFC on the Toronto, New York, and the Philippine stock exchanges and under 945 in Hong Kong.
Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Associate Operations Analyst
Manulife (International) Limited - Selen Chan
Philippines
1-50 years
Not Specified