Associate manager - it (managed services)Zalora

The Associate Manager is responsible for managing and executing day-to-day operations of the IT Services team supporting THE ICONIC. This includes overseeing key performance measures to achieve both operations and service excellence. Independently and proactively manage operations while identifying service gaps and performing ongoing communication to the team and stakeholders.
The key tasks involve the overall functioning of the team in Manila by working in conjunction with THE ICONIC's IT Team in Sydney and respective local team/s.
Responsibilities:
Work with ZALORA and it's Australian counterpart THE ICONIC in collaborating with teams and stakeholders located in Manila, Philippines and Sydney, Australia
Responsible for managing the overall performance of the ZALORA PH IT Services in delivering key performance indicators.
Fully support the assigned team to perform duties and responsibilities; not limited to:
Provide IT Helpdesk and application support via ticketing system
Support on escalations for various internal and external systems use at THE ICONIC
General maintenance and administration of hardware, software and other operating systems
Network, Active Domain, User and Back end, UEM Endpoint Management
Lead and Manage Projects within the THE ICONIC IT Team when needed
Management and coaching of local operations team/ direct reports.
Facilitation of weekly team meetings and contribute to the meeting agenda driving positive, constructive changes to the team and ensuring all relevant information is communicated.
Formulate high-level department reporting for management teams across THE ICONIC and ZALORA
Closely working with ZALORA and THE ICONIC's Management Teams to execute the strategic plans of the department and the progress toward achieving strategic goals
Oversee and engage in recruitment activities in association with the HR department, as needed.
Conduct needs assessment, performance review, establish productivity, quality and IT operations standards.
Facilitate employee engagement initiatives with the leadership team
Liaising with, and managing, third-party suppliers and vendors external to the company, as needed.
Monitoring of trends or issues that are reported immediately to the management team and key stakeholders.
Always being accessible to staff and providing honest and open feedback on their performance and team direction.
A clear understanding of all ICONIC policies and procedures.
Demonstrate THE ICONIC and ZALORA culture through both behavior and attitude.
Development of the team's understanding of Australian business practices and culture.
Be flexible in working hours and shifts, ensuring the team has a direct point of contact should it be needed.
Ensure that all team members are successful and that they become long-term assets to THE ICONIC.
Performs other duties or responsibilities as assigned.
Requirements:
Minimum 3-4 years in the IT industry as an Assistant Manager or Senior Supervisor (or a similar function in a leadership role).
With a minimum of 2 years+ experience working with HelpDesk Ticketing System.
With a minimum of 2 years+ experience working with PC and Apple products including: Windows 10, Office 2007-2010, Office 365, MAC OSX, Apple IOS and Android devices.
With a minimum of 2 years+ experience in GSuite Support.
Strong written and verbal communication skills.
Experience in supervising staff and an understanding of obligations that leaders have to provide a safe, friendly and high performing work environment.
Ability to understand key metrics to provide staffing recommendations.
Ability to develop and execute continuous process improvements for efficiency.
With good fundamental networking skills and knowledge.
Strong analytical and problem-solving skills.
Intermediate to advance knowledge in using Microsoft Office and/or GSuite Applications
Intermediate to advanced skills in Presentation or reporting.
Amenable to hybrid work set-up. Office Location: MCX, Muntinlupa City and the greater Metro Manila area.
The ZALORA Story
ZALORA is Asia's leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region's pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.
Consent Disclaimer
By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA's systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA's recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
Zalora

Muntinlupa City, Metro Manila
Permanent
Full-time