associate manager - account ManagementZALORA SEA

As an Associate Manager, you will become part of a high performance team and bring great fashion and lifestyle offering and experience to Zalora's customers. You shape, develop and manage the relationship with Zalora's brand partners under the Marketplace business model.
Responsibilities:
Operates as Marketplace growth driver and Category Owner
Reports to Head of Marketplace under the Marketplace Business Unit within Commercial Department
Effectively manages brand/seller relationships with understanding and strategy of desired outcome
Acts as the external and internal main point of contact for accounts under his/her portfolio
Act as primary point of contact for all seller related escalations and maintain constant communication
Full ownership of specific category to be assigned and responsible for growing Sales and Profitability generated by accounts/categories under his/her portfolio
Critically analyze sales performance to identify action points and threats to drive topline revenue
Actively contributes to the critical path/scale-up actions plans
Develops an understanding of the influences of own department on the wider Zalora business and anticipates how other departments and stakeholders can impact own area
Identify potential brands/suppliers that are eligible and capable to transition to a hybrid/marketplace set-up/operating model
Supports and contributes to "transition" negotiations whenever necessary (e.g. outright model to marketplace model, consignment model to marketplace model)
Participates in cross functional projects especially when existing sellers are involved
Facilitate seller growth by advising sellers on how to optimize their offering through sales management, brand management, production optimization, product pricing and selection
Works with sellers to deliver relevant listing on the site, increase width and depth of relevant assortment, and drive seller participation in marketing campaigns, promos and other growth initiatives
Delivers regular brand review to Tier 1 sellers and senior management interpreting performance using a detailed understanding of the key commercial levers of trade
Completes and supports all facets of contract re-negotiations with existing sellers
Keeps the Head of Marketplace fully informed at early stages of re-negotiations with existing sellers so that decisions can be taken when necessary
Monitor the operational performance of brands/sellers to ensure compliance to delivery timelines, to ensure customer satisfaction meet Zalora's standards
Liaises with Vendor Management/Operations team and brands/sellers to ensure smooth delivery of goods ordered
Escalates issues to Vendor Management any potential operational/logistics issues foreseen and initiate discussion with brands/sellers to address challenges to meet the contractual Service Level Agreements
Manages proper resolutions and identifies/recommends process improvements
Monitors and meets Key Account Management KPIs. Any risk to KPI or OKR achievement should be raised to the Head of Business Development in a timely manner
Is a Seller Center "Super User", troubleshooting product uploads and provides order management guidance to brands/sellers whenever necessary
Initiates seller re-training whenever necessary, works with the Onboarding Manager to manage the internal process of re-training, and measures results post-training
Can speak knowledgeably about ZALORA and GFG structures, objectives, plans, customers, competitors, business and department strategies, brand strategy and market trends
Uses clear customer focus to identify opportunities for improvements/ expansion to the customer experience with ZALORA
Works with other Commercial stakeholders to share information on overlapping key brands (i.e. brands/sellers on hybrid model), ensuring that the customer is offered a well-rounded brand representation across all product areas from ZALORA
Demonstrates an understanding of new fashion and retail trends, and how these can affect the trading climate, regularly reads market research data and spots new business opportunities
Where applicable and appropriate, utilizes sourcing opportunities through competitive shopping, attending trade shows/product exhibitions where necessary
Actively contributes to assortment strategy by identifying potential assortment from existing pool of MP sellers and benchmarking with competitors
Liaises with brands/sellers to encourage and influence development of the product range/assortment that's most relevant to the end consumers
Liaises with sellers to identify best sellers and key trends as opportunities both pre-season and in-season
Influences sellers to builds a cohesive product range by sharing recommendations on target market, price points, styles, etc., so that it is credible to the customer
Collaborates with the Marketing team in the planning and building Marketplace marketing campaigns
Initiates, innovates and drives change on how product is showcased to the customer through discussion with key business stakeholders and immediate team member with the support of relevant data
Identifies promotional opportunities to motivate further sales growth and convinces accounts under his/her portfolio to participate in order to create an exciting retail environment for the customer
Develops negotiation skills; demonstrates creative negotiations with suppliers/ brands in order to achieve targets
Act as intermediate between ZALORA's Customer Service team and the brand/seller using Freshdesk for customer inquires related to Commercial
Ensures supplier/ brand clearly understands the entire Marketplace process, and obtains the supplier's input where appropriate
Is fully aware of any product legal requirements and ensures sellers meet requirements
Requirements:
Embodies ZALORA's values of:
We are customer centred
We act like owners
We strive for excellence
We work and have fun as a team
We maintain unwavering integrity
We keep innovating
Actively drives engagement within the MP team, identifying areas of improvement in order to build a safe, supportive and fun working environment
Work hard, work fast, work smart, work creatively and have fun
Driven above and beyond in order to scalably grow the business unit
Takes ownership of own development
Creatively solves challenges in order to overachieve business and department targets
Demonstrates pragmatic and professional behaviour at all times
Proactively seeks mentors / team members / colleagues for their own development
Demonstrates a clear understanding of their own areas of opportunity/ development and drives relevant growth
Motivates and supports other members of the division and presents themselves as a potential mentor and key figure within the wider business
Shares their knowledge and experience openly with team members
Demonstrates a clear understanding of their own areas of opportunity/ development by being the driving force and motivation behind their own personal development plan (PDP)
Learns to accept and deliver constructive feedback and implement change when and where necessary
Shares their knowledge and experience openly with team members
Is solution orientated and overcomes challenges in a time efficient and agile manner, and offers this support to colleagues
The ZALORA Story
ZALORA is Asia's leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region's pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
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Jazz

Muntinlupa City, Metro Manila
Permanent
Full-time