Associate, global service deskConcentrix

Essential Functions/Core Responsibilities . Coordinate as smart hands with different portfolio and engineering work groups . Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes . Perform ha Essential Functions/Core Responsibilities . Coordinate as smart hands with different portfolio and engineering work groups . Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes . Perform hardware and software upgrades to peripheral equipment . Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients . Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system . Perform site maintenance and safety checks of assigned equipment . Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering . Perform backup for the onsite servers and technologiesCandidate Profile . Bachelor's Degree in related field from a four-year college or university with one to three years of relevant experience preferred . Effective communication skills, both written and verbal . Ability to multi-task and meet timelines on deliverable . Detail-oriented . Proficient in Microsoft OfficeCareer Framework Role Has developed knowledge and skills through formal training or considerable work experience. Entry level often for those with work experience in the skill area. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Monster

Quezon City, Metro Manila
Permanent
Full-time