associate - ConsultantSutherland

Job Description: Sutherland is seeking an attentive and goal-oriented person to join us as Consultant - Sales and Support Customer Care. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are Job Description: Sutherland is seeking an attentive and goal-oriented person to join us as Consultant - Sales and Support Customer Care. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Consultants in this role get to: Be the Point of Contact: Ensure every customer is provided a world-class support experience when using Godaddy products. Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base. Identify and relate with various customer needs and scenarios. Transfer customers to appropriate departments when required. Be a Problem Solver: Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner. Know the Business: Remain updated in client and industry led processes, technology applications, utilities, and products. Be the Expert: Utilize various client-based tools and applications for customer management and servicing. Conduct data entry documentation, and case management. Strengthen Relationships: Work and partner with others: Within a team-based environment. Consistently Deliver: Achieve and maintain required metrics and goals. Qualifications: Excellent knowledge of Portuguese (B2 spoken - B1 English spoken) Spanish consultants: English B1 spoken Some experience in a service or support center and related understanding of technical troubleshooting Strong communication skills Able to work positively in a fast-paced, changing environment. Ability to multitask and have excellent organizational skills. Creative, savvy articulate individuals, able to use great communication & decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond. Willingness or skills for a customer-oriented job Ability to work on flexible shifts, agreed in advance with the team Precision, loyalty, organization Articulate, bright and curious Passionate about service Sales experience preferred High school diploma
Monster

Tarlac City, Tarlac
Permanent
Full-time