associate Consultant, client services supportNorthern Trust

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Role:
Responsible for supporting the Relationship Managers and CSDM's, supporting the team in delivering satisfaction to clients. In-charge of supporting various projects, completion of client reports, business management activities as well as assisting with the general commercial tasks and administrative duties required by the Client Service team. Uses knowledge of Client Services business to achieve goals through own work. Has specific knowledge or expertise typically gained through formal education or equivalent experience. Uses expertise to provide guidance to others as a project manager or consultant. Requires conceptual knowledge of theories, practices, and procedures within a job discipline. Performs routine assignments using existing procedures. Receives instruction, guidance and direction from more senior level roles.
The key responsibilities of the role include:
Deliver high quality service and completion of all assigned tasks and requests for information from the RMs/CSDMs within the set SLAs.
Work closely with RMs/CSDMs on various initiatives and key priority projects, any operational changes, efficiency requirements and implement business plans within the Client Service team and to cater client preferences and requests.
Support the team in the review and analysis of data (including but not limited to: client metrics, earned and exited clients, revenue and sales per location, AUM per client and issue log) and make recommendations based on the analysis.
Support team development initiatives including team trainings, mandatory trainings, etc.
Attend various team meetings, setting agendas, coordinate action points arising from such meetings and track progress against commitments
Handles Sharepoint maintenance and oversight
Proactively seek to identify and improve current Client Service procedures
Ensures completion of other ad hoc planning and tasks relating to client and team activities, such as relationship plans etc.
Other activities assigned by Client Service team which may be required from time-to-time or on an on-going basis
Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments
Has limited impact on own work team
Works within standardized procedures and practices to achieve objectives and meet deadlines
Skills/Qualifications:
The successful candidate will benefit from having:
Accountable for own contributions
A College or University degree and/or relevant proven work experience is required
At least 5 years of related industry experience is preferred
Excellent oral and written communication skills are required
Strong analytical and problem solving skills are required
Technical skills / system knowledge preferred
Requires skills in delegation, decision making, negotiation and leadership to service the client facing stakeholders
Process oriented with organization and planning skills preferred
Highly flexible and adaptable to change
Requires conceptual knowledge of theories, practices and procedures within the job discipline
Applies general knowledge of business developed through education or past experience
Exchanges straightforward information, asks questions and checks for understanding
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .
We hope you're excited about the role and the opportunity to work with us.
We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Additional Information
Northern Trust

Manila City, Metro Manila
Permanent
Full-time