Associate client support engineer, technology solutions (manila fy22 q3)BISAM, a FactSet Company

ABOUT FACTSET FactSet is a financial data and software company headquartered in Norwalk, CT with offices in 35 locations worldwide. As a global provider of financial information and analytics, FactSet helps the world's best investment professionals ABOUT FACTSET FactSet is a financial data and software company headquartered in Norwalk, CT with offices in 35 locations worldwide. As a global provider of financial information and analytics, FactSet helps the world's best investment professionals outperform. More than 87,500 users stay ahead of global market trends, access extensive company and industry intelligence, and monitor performance with FactSet's desktop analytics, mobile applications, and comprehensive data feeds. As of February 2017, annual subscription value reached $1.19 billion and headcount passed 8,500.VALUES THAT DEFINE OUR CULTURE We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe. Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work.PROCESS BRIEF Technology Solutions Engineering offers exciting opportunities. Client Support Engineers communicate directly with clients' end users, business units, and IT, as well as any FactSet employee including FactSet engineers, product developers, consultants, and account teams. With the rapid evolution of FactSet products and services and ever-changing corporate environment, Technology Solutions Engineering is instrumental in supporting our client base and employees. While this position will begin as operational in nature, an intermediate understanding of the FactSet products and services, and FactSet corporate environment, will assist individuals to progress in this role. Tools and workflows will be provided for individuals to use in this role - although outstanding candidates will be able to improve upon and optimize workflows and documentation. To find out more about the opportunities FactSet has to offer you, please visit us at .JOB RESPONSIBILITIES Support FactSet clients with issues related to installation, connectivity, performance, stability, security, and Office Integration Support FactSet clients through phone, email, instant messenger, or web filed issues Create and follow support documentation JOB REQUIREMENTS No prior industry experience required Business-level written and verbal English communication skills Experience interacting with clients is preferred but not required for entry level positions Strong analytical and problem-solving skills Excellent time and task management abilities Ability to read and interpret technical documentation Willingness to work on a shifting schedule Graduate of any Information Technology or Computer Engineering related course
Monster

Manila City, Metro Manila
Permanent
Full-time