Associate analyst, human capital services for business excellenceTTEC

Human Capital Shared Services Analyst for Business Excellence works as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for HRMS/HRIS implementation as well as innovation and automation initiatives. The analyst must understand business problems and opportunities in the context of the requirements and may recommend solutions that enable the organization to achieve its goals.
Reporting to HCSS Senior Business Analyst for Human Capital Shared Services, this role will work with cross-functional teams from different business units to identify, scope, and document results on any system and automation implemented projects. The analyst will be responsible for leveraging critical thinking to ensure all initiatives are accurately scoped, processes mapped, and test plans documented for the successful implementation of the solutions. This role will also help identify opportunities for automation to drive operational excellence and the enhance candidate and employee experience. This individual must be proficient in project management, business analysis, planning, and executing initiatives. A basic understanding of Human Capital business systems and industry requirements is necessary to provide the foundation for analysis of business and user needs.
Key Responsibilities include but not limited to:
Serves as a key resource on complex and / or critical automation projects
Performs complex conceptual analysis
Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget
Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
Leading calls with multiple business stakeholders to elicit, prioritize, and finalize business requirements
Understanding project requirements, writing specifications and clearly documenting them for our IT Automation or Systems team to deploy projects in an optimal manner
Construct workflow charts and diagrams; Create required workflows using different online collaboration tools like Miro, Trello, Teams, Slack, etc.
Formulating and defining user stories, use cases, and test cases
Recommend controls by identifying problems; writing improved procedures
Follow-through on the mitigating actions on identified risks and issues throughout the deployment phase.
Performs necessary UAT activities in compliance with the business requirements and conduct periodic testing on deployed technical solution (Systems, RPA bot or chatbot) to ensure stability of deployment
Reviews confused chatbot utterances, analyze key performance indicators (KPIs) and enhance NLP by improving the conversational workflows and continuously training the chatbot
Demonstrated ability to perform root cause analysis to identify and recommend test scope and test approach improvements
Completes Methods & Procedure or any documentation required (e.g. JDI or Job Aid) for automation or systems project transition and/or closure
Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
Works with the Senior Analyst in updating the project boards or workplan
Serves as Tier 1 support of the Delivery team on automation defects and fixes required
Knowledge and Skills Requirements:
Bachelor's Degree
5+ years of Business Analyst experience that includes some time spent gathering and documenting business requirements
5+ years of experience in process evaluation, process deconstruction, process improvement, solutioning, testing, and / or remediation
Previous experience in business analysis, reporting, problem identification, resolution and root cause analysis
Strong stakeholder management and ability to build a strong partnership with internal and external clients
Strong verbal and written communications skills, as well as interpersonal skills
Strong project management, ability to successfully manage multiple tasks at any given point
Detail oriented, analytical and inquisitive
Ability to work independently and with others
Extremely organized with strong time-management skills
Preferably with strong knowledge of Oracle Cloud HRMS/Payroll/OAB networks, and applications
Demonstrated experience in leading technology implementation preferably with Service Now, Kronos, Taleo, and ADP is an advantage
Strong experience working with Microsoft Excel, Microsoft Visio, Microsoft Project and Microsoft PowerPoint (ability to create, edit, track)
Has experience and understanding of RPA solutions (UiPath, Automation Anywhere, Blue Prism, Pega Platform, Ayehu, and etc).
Business Analyst top skills & proficiencies:
Analysis
Teamwork
Process Improvement
Big Picture Thinking
Work Well Under Pressure
Communication
Problem Solving
Critical Thinking
Relationship Building
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TTEC

Quezon City, Metro Manila
Permanent
Full-time