associate administrator systems AdministrationTeletech Customer Care Management Philippiness Inc

Job Description : Associate Administrator, System Administration / ISU Associate Administrator Remote / Pioneer Mandaluyong What you'll be doing: ISU Associate Administrator / Associate Administrator position provides Tier 1 and Tier 2 end-user prov Job Description : Associate Administrator, System Administration / ISU Associate Administrator Remote / Pioneer Mandaluyong What you'll be doing: ISU Associate Administrator / Associate Administrator position provides Tier 1 and Tier 2 end-user provisioning and technical support. The position requires strategic thinking and problem-solving skills to apply documented processes to new problems as they are identified. It requires good customer interaction skills both written and verbal, and the ability to work co-operatively to meet deadlines and objectives. Successful candidate is also expected to work on different projects from time to time that may be assigned by team lead or manager. What skills will you need: Provisioning and access management in the following but not limited to: Active Directory, MS Exchange, Office 365, Security Groups, Distribution lists, Kerio Email, Portal DMZ, Zoom, Shared Folders, Skype, VPN Access, Sharepoint, Onedrive, FNP service, etc. Conduct industry audits related but not limited to Active Directory, Oracle and other systems supported Provide end user support for but not limited to the following applications: Oracle HRMS, Taleo, Qualtrics, Careerpoint - Cornerstone, Empower, TTEC University, ImageNow, Mosaic, TTECJobs.com, Centerpoint, etc Conduct regression testing and UATs Conduct project and initiatives assigned to ISU Provisioning Conduct internal trainings Assist Team Lead on administrative tasks Write/Extract management reports Will be assigned as 'On-Call' staff during weekends and holidays Creating business Power Point and video presentation from time to time Perform tasks and projects with minimal supervision Creating/Updating documentations like SOPs Job Aids, FAQs, etc. Experience and Education: Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent. Experience in Active Directory, Powershell Scripting, Microsoft Exchange and Office 365 is an advantage Experience in SQL is an advantage Experience with any of the following applications: Windows 10, Sharepoint, Onedrive, Microsoft Office Communicator, Skype Business Experience in supporting PC software including configuration, troubleshooting, and maintenance, or relevant technical training/degree from an accredited college, university or technical certification. Familiarity in ITIL is an advantage Working experience on a BPO company is an advantage Strong, dynamic character, capable of dealing colleagues and business users effectively Have the ability to work as part of a regional team across multiple countries, cultures and time-zones Applicants must be willing to work on shifting schedules including weekends and holidays Applicants must be willing to do 'on-call' duties Applicants must be willing to work in the office Strong interpersonal, team building and communications skills Strong analytical skills, with a practical approach to problem-solving. Excellent time management and organizational skills. Extensive end-user involvement and excellent customer service skills Ability to translate technical subjects for non-technical audience Can demonstrate a commitment to continuous learning, obtaining appropriate certifications, and developing skills with ever changing technology Must have good English communications skills
Monster

Metro Manila
Permanent
Full-time