associate administrator systems AdministrationTTEC

Associate Administrator, System Administration / ISU Associate Administrator
Remote / Pioneer Mandaluyong
What you'll be doing:
ISU Associate Administrator / Associate Administrator position provides Tier 1 and Tier 2 end-user provisioning and technical support. The position requires strategic thinking and problem-solving skills to apply documented processes to new problems as they are identified. It requires good customer interaction skills both written and verbal, and the ability to work co-operatively to meet deadlines and objectives. Successful candidate is also expected to work on different projects from time to time that may be assigned by team lead or manager.
What skills will you need:
Provisioning and access management in the following but not limited to: Active Directory, MS Exchange, Office 365, Security Groups, Distribution lists, Kerio Email, Portal DMZ, Zoom, Shared Folders, Skype, VPN Access, Sharepoint, Onedrive, FNP service, etc.
Conduct industry audits related but not limited to Active Directory, Oracle and other systems supported
Provide end user support for but not limited to the following applications: Oracle HRMS, Taleo, Qualtrics, Careerpoint - Cornerstone, Empower, TTEC University, ImageNow, Mosaic, TTECJobs.com, Centerpoint, etc
Conduct regression testing and UATs
Conduct project and initiatives assigned to ISU Provisioning
Conduct internal trainings
Assist Team Lead on administrative tasks
Write/Extract management reports
Will be assigned as "On-Call" staff during weekends and holidays
Creating business Power Point and video presentation from time to time
Perform tasks and projects with minimal supervision
Creating/Updating documentations like SOPs; Job Aids, FAQs, etc.
Experience and Education:
Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
Experience in Active Directory, Powershell Scripting, Microsoft Exchange and Office 365 is an advantage
Experience in SQL is an advantage
Experience with any of the following applications: Windows 10, Sharepoint, Onedrive, Microsoft Office Communicator, Skype Business
Experience in supporting PC software including configuration, troubleshooting, and maintenance, or relevant technical training/degree from an accredited college, university or technical certification.
Familiarity in ITIL is an advantage
Working experience on a BPO company is an advantage
Strong, dynamic character, capable of dealing colleagues and business users effectively
Have the ability to work as part of a regional team across multiple countries, cultures and time-zones
Applicants must be willing to work on shifting schedules including weekends and holidays
Applicants must be willing to do "on-call" duties
Applicants must be willing to work in the office
Strong interpersonal, team building and communications skills
Strong analytical skills, with a practical approach to problem-solving.
Excellent time management and organizational skills.
Extensive end-user involvement and excellent customer service skills
Ability to translate technical subjects for non-technical audience
Can demonstrate a commitment to continuous learning, obtaining appropriate certifications, and developing skills with ever changing technology
Must have good English communications skills
Who We Are:
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services.
TTEC

Quezon City, Metro Manila
Permanent
Full-time