Assistant Manager-voice-claimsEXL Service
Salary: Agreement
Work form: Full time
Posting Date: 12/10/2025
Deadline: 12/11/2025
Job Category: Digital OperationsJob Description:
Monitor process performance and ensure SLAs are being measured accurately
Timely and accurate reporting of both internal and external results
Analyze and interpret data
Drill down causes of low performance of teams
Provide an insight on what is happening the process
Provide solutions to challenges encountered related to SLAs
Coordination with Operations, Quality and Training Team
Interact and report performance to external stakeholders
Daily coaching and interaction with frontline staff to address concerns and guide performance towards goal
Forecast and manage attrition precisely
Responsibilities:
Monitor process performance and ensure SLAs are being measured accurately
Timely and accurate reporting of both internal and external results
Analyze and interpret data
Drill down causes of low performance of teams
Provide an insight on what is happening the process
Provide solutions to challenges encountered related to SLAs
Coordination with Operations, Quality and Training Team
Interact and report performance to external stakeholders
Daily coaching and interaction with frontline staff to address concerns and guide performance towards goal
Forecast and manage attrition precisely
Qualifications:at least 2nd year college level 3-5 years experience as supervisor or team leader in relevant field
EXL Service
Monitor process performance and ensure SLAs are being measured accurately
Timely and accurate reporting of both internal and external results
Analyze and interpret data
Drill down causes of low performance of teams
Provide an insight on what is happening the process
Provide solutions to challenges encountered related to SLAs
Coordination with Operations, Quality and Training Team
Interact and report performance to external stakeholders
Daily coaching and interaction with frontline staff to address concerns and guide performance towards goal
Forecast and manage attrition precisely
Responsibilities:
Monitor process performance and ensure SLAs are being measured accurately
Timely and accurate reporting of both internal and external results
Analyze and interpret data
Drill down causes of low performance of teams
Provide an insight on what is happening the process
Provide solutions to challenges encountered related to SLAs
Coordination with Operations, Quality and Training Team
Interact and report performance to external stakeholders
Daily coaching and interaction with frontline staff to address concerns and guide performance towards goal
Forecast and manage attrition precisely
Qualifications:at least 2nd year college level 3-5 years experience as supervisor or team leader in relevant field
EXL Service
Other Info
Philippines
Permanent
Full-time
Permanent
Full-time
Submit profile
EXL Service
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