Assistant Manager - itWNS Philippines

Company Description
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.
WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services - in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City - WNS is one of the fastest growing centers in the country.
Why Join Us?
At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client's business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.
Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
o Overall responsibility for the Infrastructure group to ensure implementation and maintenance of the IT Infrastructure
o Monitor and coordinate new projects and site build
o Managing a team of hardware, networks and security professionals
o Plan and implement organization-wide installations of OS, servers applications, and user Desktop systems
o Ensure smooth working of the Data center operations and all associated maintenance activities
o Monitoring helpdesk Support, and resolution of hardware, networking and system administration related issues
o All system administration functions like User Access control, Backup & Restoration, Patch management, Virus Management, Spam Management, etc.
o Implementation of all Security related policies and procedures as per ISO 27001 standards
o Procurement and review of IT products and services
o IT Asset Management
o Coordination with Principals / Vendors on all IT related purchases including laying down technical specifications and selection of HW/Networking components
o To be actively involved in the selection, training, orientation, and assignment of duties to junior staff in the Infrastructure group
o Recommending and implementing future planning and development of IT infrastructure resources
o Helping the Management in developing and implementing stronger policies and procedures for information management systems
o Research current and potential resources and services based on the requirements of a growing firm
o Keeping abreast of latest developments in information process technologies
o Monitoring security of all technology resources
Qualifications
At least 5 years relevant work experience in Helpdesk & Network Support is required for the role
Must have at least 2 years supervisory/managerial experience in the relevant field
IT Asset Management and Infrastructure experience is required
Must have experience in Project Deployment, IT Security and Project Management
Must have background in client facing and/or BPO industry
Must be willing to work in a rotating shift
Must be willing to work in Exxa (Bridgetowne, Quezon City)
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Quezon City, Metro Manila
Permanent
Full-time