Assistant Manager - banking - philippinesWNS Philippines

Company Description
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.
WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services - in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City - WNS is one of the fastest growing centers in the country.
Why Join Us?
At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client's business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.
Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1; Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
To ensure servicing of all data/calls with minimum rejections according to the
SLA's, SOPs and Instructions of the respective Assistant Manager-Ops of each process. This needs to done for at least 80% of the available time / desired productivity or more if instructed by the concerned supervisor.
Perform regular process quality checks as per frequency & sampling strategy as and when required as an over flow over quality function's quality checks
Mentor the new joiners and low performers to bring them up to the desired performance
Act as the first level of escalation for the Team Members
Documentation of team meets
Key Accountabilities:
Execution around the above-mentioned responsibilities with specific focus on quality of delivery, client satisfaction, team development and continuous improvements in the assigned team / process.
Timeliness of actions
Confidentiality of information (both written and verbal)
Qualifications
Minimum Academic Qualification (Degree): College Graduate
Minimum Work Experience (in months/years): Minimum requirement of at least 2 years with relevant experience as an Assistant Manager
Must have FINRA Certification ( 7, 24, 0r 99)
System working knowledge required: Good Computer Knowledge and advanced skill in using MS office suite
WNS Philippines

Quezon City, Metro Manila
Permanent
Full-time