ASSISTANT MANAGER - airline account (onsite - pavia, iloilo)IGT Solutions (IGT Technologies Philippines, Inc.)

Ensure team meets and exceed Stipulated Timelines and Service Level Agreements.
Actively manage staff on a regular basis to ensure all issues are dealt with effectively and efficiently
Train, coach and motivate Team Leads and team members and conduct monthly meetings with the staff
Responsible for Staff Retention, recruitment and performance appraisal
Maintain control of qualitative and quantitative productivity of team individuals.
Resolve escalated queries.
Ensure team is aware of all updates and changes in policies/ procedures and processes.
Interact with client coordinators for process related issues.
Conduct Conference calls with the overseas client and be in regular email contact and ensure all problems are ironed out on a timely basis.
Conduct and manage appraisal discussions (PMS) with Team Leads
Knowledge, Skills, Other Abilities
Strong team-building skills.
Able to effectively assess operational inefficiencies.
Exceptionally talented at devising appropriate goals.
Good knowledge of measurable tasks.
Excellent goal tracking and report writing.
Excellent communication and leadership skills
Good analytical, problem solving, and organizational abilities
Candidate must possess at least a Bachelor's/College Degree , any field
At least 5 year(s) of working experience in the related field is required for this position
Preferably Senior Team Lead / Assistant Manager in Customer Service or equivalent.
With minimum of 1 - 2 years relevant experience in handling a Travel environment (Agency/Airline/Hotel)
Flexible in shifting / rotational schedule
Amenable to work onsite in Pavia, Iloilo City
Bossjob

Iloilo City, Iloilo
Permanent
Full-time