assistant Facilities ManagerThe Instant Group

The Instant Group are hiring!
Our purpose at The Instant Group is to help our clients to move their business forward faster! We are a workspace innovation company that rethinks workspace on behalf of our clients. Using our market leading data, we find, create, deliver and manage bespoke workspace solutions. We put our customers' business at the heart of the solution and specialise in injecting agility and flexibility to reduce cost and drive enterprise performance.
In 2022 The Instant Group merged with key digital assets of IWG. This exciting merger combines the digital know-how, content, technology, team experience and customer base and creates the definitive flexible workspace marketplace for workers, corporates and workspace owners. Our newly enhanced marketplace will serve more than 250,000 businesses in 175 countries, operating 24/7 through an integrated platform in more than 40 languages. This radically enlarged marketplace will provide data and market choice that will enable "work from anywhere" plans for multi-national companies through to sole employee start-ups. With more than 25,000 flexible workspace centres listed, the merger will offer the greatest access yet to the full extent of the flexible workspace market.
The Instant Group is a dynamic workplace with a culture of connectivity. We solve challenges and grasp opportunities together whilst supporting one another. Our common purpose glues the organisation together to ensure that everyone is pulling in the same direction with a truly client-centric focus. We are very proud of our differentiated client approach and exceptional people and are committed to offering a great place to build a career. As a result, we have won the 'Best Places to work in Property' award and are continuously featured in the 'Sunday Times HSBC international Track 200'.
Who are we hiring?
Reporting to a Client Services Manager this role is responsible for managing local client relationships and delivery of services to those clients. Within the role you will have responsibility for any Instant services (as well as hard FM and soft services) delivered to your local clients.
You will require a full understanding of your clients' requirements to ensure that solutions are delivered to time, budget & to client satisfaction. You will also be expected to recognise opportunities for selling additional services to clients.
You will integrate seamlessly with the client contacts while still adhering to Instant's values and keeping an eye on the commercial aspects of the contract.
What will you be responsible for?
Act as second in command to the Client Services Manager (holiday cover etc.) escalating as appropriate to the Senior Client Services Manager
To support delivery of contracted Facilities Management services to our client with exceptional customer service and delivery whilst driving best in class H&S delivery practices
Support effective account and client relationship management through identifying and developing strong working relationships with key client contacts, decision makers and influencers
Manage clients proactively and professionally to ensure expectations are exceeded
Support the resolving of any client escalation of issues they encounter with the office (landlord or service providers).
Support monthly and quarterly forecasting, reporting and invoicing, using iWMS and other software packages as required and advised
Management of hard and soft services delivery on site including managing outsourced service providers (reception, security, cleaning and M&E teams)
Ensuring compliance with statutory, client and Instant H&S and operational policies
Experience and understanding of operational budgets
Raising purchase orders, quotations etc.
General project and team administration
Management of the access control system
Ordering items for the client and Instant use
Logging helpdesk jobs and providing reporting ad hoc and regular
Review and obtain approval on Risk Assessment & Work Method Statement (RAMS)
Track the completion of maintenance activity per agreed frequency
Monitor and analysis of consumption data (electricity, water, waste management)
What are we looking for?
Client relationship management skills
A passion for customer satisfaction
Experience of managing service providers, SLAs/KPIs
A good understanding of outsourcing and outsourcing processes; particularly FM and related services
Some experience of P&L management
Strong client relationship management and account development experience and skills
Excellent communication and interpersonal skills
Exceptional organisational skills
Flexible and adaptable approach to work
Able to prioritise workload and to multi-task
Develop problem management and service improvement plans
Shows initiative
Engaging personality, intuitive and empathetic to customer and employee needs
Extensive outsourced FM service delivery experience
Experience of managing service providers, SLAs/KPIs
A good understanding of outsourcing and outsourcing processes; particularly FM and related services
Good working knowledge of H&S in the work place desirable
P&L management
What skills do you require?
Alignment with our Blueprint behaviours; step forward and make it better, help our customers win, solve it together and help each other grow
Self-motivated and driven
A positive, 'can-do' mentality
Inquisitive and not afraid to challenge what has come before
Individual who can 'think' and 'do' - and isn't precious about getting their hands dirty
Team player who is able to work on own initiative
What's in it for you?
Competitive pay scales reviewed annually
Discretionary annual company bonus
Private healthcare and life cover
Hybrid working with a focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy
Flexible working options
Bespoke training programmes
Lots of learning and self-development opportunities on our bespoke 'Instant Learning' portal
Reward Gateway (discounts!)
Wellbeing Centre
Global Employee Assistance Programme
Brilliant colleague recognition scheme that leads to quarterly and annual 'let's celebrate' awards with great prizes
Generous referral scheme
Laptop / tech provided
Early finish on a Friday!
At The Instant Group, people are our number one priority alongside our clients. We are committed to encouraging diversity, equality and inclusion and providing equal opportunities in all aspects of employment. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As such, when hiring or promoting from within, we look for people with different experience from a wide variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status or any other dimensions of diversity.
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The Instant Group

Manila City, Metro Manila
Permanent
Full-time