We provide live chat agents for nearly 100 websites. We launched in 2014, we have - 100 employees, and we all work virtually.
We are hiring an Assistant Client Success Manager (reports to Client Success Manager) to be the face of the service for Clients. This person will level up the department through dedicated focus and ownership of this part of the business-taking over and stabilize existing Processes / Infrastructure / Team (PIT), identify gaps along with design and operationalizing PITs.
Please see our full video job posting at our before submitting your application.
Miscellaneous info about the role:
Part time 20 hours per week with the possibility of going full time by end of 1st Quarter ( January onwards)
Reports to Client Success Manager, Operations Manager and CEO
Salary TBD based on experience
You'll work virtually from home, during US business hours (flexible after training and integration phase)
Requirements
Your qualifications to be successful in this role:
REQUIRED: B2B Client Management
You have at least 2 years of direct client management experience in a B2B business (preferably a service business).
You owned the success or failure of the client relationship through your routine communication via phone / conference / email, confidence building during times of client concerns, and internal coordination of progress to meet client success metrics and address client concerns.
REQUIRED: Improvement (and ideally creation) of Client Management Process and Infrastructure
In addition to managing clients, you have owned the process and infrastructure used to manage clients and achieve client success metrics.
This should include experience in the client onboarding process, new client reporting process to establish clear value quickly and completely, internal monitoring of client metrics for areas of concern, and a process for planning / implementing client action plans or playbooks both internally and with client when a client is concerned.
REQUIRED: Leadership of Team(s)
You have lead an internal team of people responsible for achieving a client's goal, either in a project-based environment (i.e. website project, design project, etc.) or ongoing relationship environment (i.e. ongoing marketing management, etc.).
REQUIRED: Virtual Office Setup
Stable high speed internet connection (mobile internet not recommended)
Laptop or PC that can handle work tools (recommended: quad core CPU > 2.5ghz, 8GB or higher RAM)
Headset with mic and webcam for client and team meetings
Quiet and distraction free workplace
RECOMMENDED BUT NOT REQUIRED: Knowledge and experience with e-Commerce and Google Analytics
You understand how an e-Commerce business works and how they use website live chat to become more successful.
You have experience in creating and analyzing Google Analytics to be able to come up with action plans that will help an e-Commerce business become successful.
Benefits
To be discussed during the interview.
Workable
We are hiring an Assistant Client Success Manager (reports to Client Success Manager) to be the face of the service for Clients. This person will level up the department through dedicated focus and ownership of this part of the business-taking over and stabilize existing Processes / Infrastructure / Team (PIT), identify gaps along with design and operationalizing PITs.
Please see our full video job posting at our before submitting your application.
Miscellaneous info about the role:
Part time 20 hours per week with the possibility of going full time by end of 1st Quarter ( January onwards)
Reports to Client Success Manager, Operations Manager and CEO
Salary TBD based on experience
You'll work virtually from home, during US business hours (flexible after training and integration phase)
Requirements
Your qualifications to be successful in this role:
REQUIRED: B2B Client Management
You have at least 2 years of direct client management experience in a B2B business (preferably a service business).
You owned the success or failure of the client relationship through your routine communication via phone / conference / email, confidence building during times of client concerns, and internal coordination of progress to meet client success metrics and address client concerns.
REQUIRED: Improvement (and ideally creation) of Client Management Process and Infrastructure
In addition to managing clients, you have owned the process and infrastructure used to manage clients and achieve client success metrics.
This should include experience in the client onboarding process, new client reporting process to establish clear value quickly and completely, internal monitoring of client metrics for areas of concern, and a process for planning / implementing client action plans or playbooks both internally and with client when a client is concerned.
REQUIRED: Leadership of Team(s)
You have lead an internal team of people responsible for achieving a client's goal, either in a project-based environment (i.e. website project, design project, etc.) or ongoing relationship environment (i.e. ongoing marketing management, etc.).
REQUIRED: Virtual Office Setup
Stable high speed internet connection (mobile internet not recommended)
Laptop or PC that can handle work tools (recommended: quad core CPU > 2.5ghz, 8GB or higher RAM)
Headset with mic and webcam for client and team meetings
Quiet and distraction free workplace
RECOMMENDED BUT NOT REQUIRED: Knowledge and experience with e-Commerce and Google Analytics
You understand how an e-Commerce business works and how they use website live chat to become more successful.
You have experience in creating and analyzing Google Analytics to be able to come up with action plans that will help an e-Commerce business become successful.
Benefits
To be discussed during the interview.
Workable
Other Info
Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
Submit profile
HelpFlow
About the company
Customer Service Representative / Chat Support
Dynamic Talent Solutions Private Corporation
Cebu, CebuAgreement
Position Assistant client success manager for live chat service v3 recruited by the company HelpFlow at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Assistant Client Success Manager for Live Chat Service v3 or HelpFlow company in the links above