assessment & qualifications Delivery managerPearson

The Company
We are the world's leading learning company with more than 20,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That's why we're committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that's inclusive and diverse - and where our people can be themselves - so we can reflect the customers and learners we serve.
The Role
The role of the Assessment & Qualifications Delivery Manager will be to oversee, support and drive change across the Assessment & Qualifications teams in Manila. Liaising with key stakeholders and team managers, the post-holder will work closely to support all Manila based operations across the division, support the delivery of management and business strategies, objectives and projects, and act as a point of contact for all escalated issues in Manila.
Key Accountabilities
Work closely with key stakeholders across the business, developing constructive business relationships and building an understanding of the needs of the business.
Dealing with escalated local issues
Leading on the delivery of recruitment programmes to support the business objectives
Acting as a point of contact for Senior Managers/Directors across the division in the UK to support with projects in Manila
Leading on Team building activities with Manila based colleagues
Working to foster unity and positive working relationships across between UK and Manila based teams
Providing support in the deliver of training and development across colleagues in Manila
Leading on the delivery of Manila based projects to support the businesses strategic objectives
Supporting the management team with performance management of Manila based colleagues
Key Challenges
Working to support colleagues in Manila who are working from home and largely reporting to a manager in the UK
Ensure all activities are carried out in line with related business calendars and adhere to relevant SLAs
Continually seek to identify and implement improvements to the Associate and temporary worker experience within the context of recruitment
Test and validate the effectiveness of processes, systems and plans and put in place corrective and preventive action where necessary
Deliver key operational activities while taking a strategic view to improve business processes
Plan and execute activities whilst also being open to change and adaptable in the face of challenge
Manage complex and sensitive issues relating to conduct and performance
Prioritise own workload and that of the teams to meet the needs of the business in a changing environment and work under pressure to tight deadlines
Resolve operational problems as they arise with an expedient, quality focused and solutions orientated approach
Be proactive and flexible in approach to work and instill this ethos in the teams
The Person
Competencies Required:
Excellent communicator, manager, and team builder
Experience of recruiting and developing teams
Strong influencing skills and the ability to work effectively with people at all levels
Must have ability to deliver results in a pressured environment
Ability to analyse complex written and numerical information
Ability to engage with and communicate the values and vision of the organisation
Managing conflict with diplomacy
Innovative approach to solving problems
Ability to be flexible and remain effective as the environment, task or people change
Education, Qualifications & Experience
Degree, relevant vocational qualifications or extensive experience
Experience of delivering key operational activities in a highly pressurised environment
Experience managing a team and all aspects of performance management
Experience of taking a strategic view and implementing significant business improvement processes
Leading complex activities either as a manager or in cross-departmental teams
Experience related to implementation of procedures and contingencies
Project management
Technical Knowledge
IT Literacy (Essential)
Intermediate MS Word and MS Excel (Essential)
Working Pattern
Standard 37.5 hours a week, working to UK office hours (Approx 4pm - 2am Philippines time) Monday - Friday but will be required to be flexible during busy periods including the possibility of working at weekends occasionally. Overtime may be paid or offered as time off in lieu.
Diversity and Equality
At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That's why we're committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that's inclusive and diverse - and where our people can be themselves - so we can reflect the customers and learners we serve.
Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall to be in the Top 100 Employers LGBTQ+ employers in the UK.
We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards, and featured on The Forbes list of Best D&I Employers, and are a Working Mums Top Employer and Age Positive employer.
Job: GENERAL BUSINESS OPERATIONS
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Req ID: 7490
Pearson

Manila City, Metro Manila Mandaluyong City, Metro Manila
Permanent
Full-time