asd Desktop Support associate technicianTeletech Customer Care Management Philippiness Inc

Job Description : TeleTech is seeking a Desktop Support Associate Technician to join our Site Technology Operations team. Our global IT organization of 500 supports the entire enterprise that encompasses over 40,000 users across our businesses al Job Description : TeleTech is seeking a Desktop Support Associate Technician to join our Site Technology Operations team. Our global IT organization of 500 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services. What you'll be doing: This is an entry-level position into the information technology field. This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires excellent customer interaction skills both verbally and orally. What you'll bring to us: Install, configure, maintain and troubleshoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products. Follow stepped procedures for a variety of repetitive upgrade situations. Perform administrative functions and inventory control as required. Monitor trouble tickets system and respond to all trouble reports within established goals. Keep the Desktop Support Senior Technician informed of all changes, hardware and software failures, and operational issues. What skills you'll need: 6 months to 1 year experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance, or relevant technical degree from an accredited college, university or technical certification. Strong understanding of various Windows operating systems and basic TCP/IP network trouble-shooting skills are required. Strong customer focus and positive attitude will be necessary for success. Must be able to work well unsupervised and as part of a cohesive team. Ability to adapt to an ever-changing fast paced environment and work rotating shifts including nights and weekends.
Monster

Manila City, Metro Manila
Permanent
Full-time