as400 developer / Programmer - supportCobden and Carter International Inc

Job Description
AS400 / COBOL Pogrammer (Support) | Hybrid Mid Shift | Ortigas | (2+ years of exp)
Position Summary: Provide support to clients for all existing and future Payment product offerings provided by the company.
Responsibilities:
Provide professional application and technical support & consultation to clients of Payment products, typically banks or major corporations
You will be part of a team who works closely with clients to ensure they derive the greatest possible value from the use of our product
Provide tier 1 & 2 support: act as an initial escalation point for Operations & Application Support staff and the customer; provide guidance and training for support staff of all levels; execute escalation procedures when applicable, as defined by management
Lead installation, implementation, and client coordination of testing fixes provided by Development for Production related issues; document work following change control protocol
Create and maintain documentation pertaining to the daily operations of the Payments Customer Support Group
Install and Maintain Test Environments for all Payment Products for support of the Payments Group
Qualifications/Experience:
Experience and good knowledge of IBM I (AS400)
COBOL knowledge and development experience is a plus
knowledge and experience with CLP (Control Language Program), FTP, Query, and/ or SQL
Experience with support of technical services and must have the ability to quickly learn the technical aspects needed to support the products
Prior experience in supporting customers of banking or financial software applications preferred
Knowledge of electronic payments, interbank payments, SWIFT, and SEPA is a plus